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- Tasks: Manage arrears cases and support income collection through proactive customer contact.
- Company: Leading North West housing provider focused on high-quality services.
- Benefits: Weekly pay, part-time hours, and a supportive team environment.
- Other info: Join a performance-driven team with opportunities for growth.
- Why this job: Make a real difference by helping customers get back on track with their rent.
- Qualifications: Strong negotiation skills and experience in customer service or credit control.
The predicted salary is between 12 - 15 £ per hour.
Location: Liverpool
Contract: 3-month assignment (to support a job-share)
Hours: 2 days per week, 7 hours per day (09:00-17:00, 1-hour lunch)
Start: ASAP
Your new company: A leading North West housing provider delivering high-quality, customer-focused services across multiple regions. You'll join a supportive, performance-driven Customer Accounts team committed to sustaining tenancies and protecting rental income.
Your new role: As an Early Interventions Specialist, you'll manage lower-level arrears cases and carry out key administrative tasks to support income collection. This is a proactive, customer-focused role centred on early contact, negotiation, and helping customers get back on track with their rent. You'll handle inbound and outbound calls, use technology to prioritise cases, and work closely with internal teams and external partners to achieve the best outcomes.
What you'll need to succeed: We need someone who can hit the ground running, who is comfortable having calls with customers via inbound and outbound contacts. Negotiation skills and a proven track record, for example, in credit control or delivering high quality customer service, would be considered. This role is about early contact with customers who are in rent arrears so that we can work with them to get back on track. Attention to detail is a must, as it is highly organised.
What you'll get in return: Weekly Pay, Part-time hours, Monday to Friday.
What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Contracts and Performance Officer in St. Helens employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts and Performance Officer in St. Helens
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since this role involves helping customers with rent arrears, think of scenarios where you can demonstrate your ability to negotiate effectively during your calls.
✨Tip Number 3
Be proactive! When you get the chance to speak with them, don’t just wait for questions. Share your ideas on how you can contribute to their customer-focused approach right from the start.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining a performance-driven team like theirs.
We think you need these skills to ace Contracts and Performance Officer in St. Helens
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contracts and Performance Officer role. Highlight your negotiation skills and any experience in credit control or customer service, as these are key for us.
Showcase Attention to Detail: Since attention to detail is a must-have for this role, ensure your application is free from typos and errors. A well-organised CV and cover letter will show us you’re serious about the position.
Be Proactive in Your Cover Letter: In your cover letter, demonstrate your proactive approach. Share examples of how you've successfully managed customer interactions or resolved issues in the past, as this aligns with our focus on early contact.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, so don’t miss out!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contracts and Performance Officer. Familiarise yourself with the key responsibilities, especially around managing arrears cases and customer interactions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your negotiation skills and any relevant experience in credit control or customer service. Prepare specific examples from your past work where you've successfully resolved issues or improved customer satisfaction. This will demonstrate your ability to handle the proactive nature of the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and conflict resolution. You might be asked how you would approach a difficult conversation with a customer in arrears. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools they use for case management, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.