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- Tasks: Manage arrears cases and support income collection through proactive customer contact.
- Company: Leading North West housing provider focused on high-quality services.
- Benefits: Weekly pay, part-time hours, and a supportive team environment.
- Other info: Join a performance-driven team with opportunities for personal growth.
- Why this job: Make a real difference by helping customers get back on track with their rent.
- Qualifications: Strong negotiation skills and experience in customer service or credit control.
The predicted salary is between 30000 - 40000 £ per year.
Location: Liverpool
Contract: 3-month assignment (to support a job-share)
Hours: 2 days per week, 7 hours per day (09:00-17:00, 1-hour lunch)
Start: ASAP
Your new company: A leading North West housing provider delivering high-quality, customer-focused services across multiple regions. You will join a supportive, performance-driven Customer Accounts team committed to sustaining tenancies and protecting rental income.
Your new role: As an Early Interventions Specialist, you will manage lower-level arrears cases and carry out key administrative tasks to support income collection. This is a proactive, customer-focused role centred on early contact, negotiation, and helping customers get back on track with their rent. You will handle inbound and outbound calls, use technology to prioritise cases, and work closely with internal teams and external partners to achieve the best outcomes.
What you will need to succeed: We need someone who can hit the ground running, who is comfortable having calls with customers via inbound and outbound contacts. Negotiation skills and a proven track record, for example, in credit control or delivering high quality customer service, would be considered. This role is about early contact with customers who are in rent arrears so that we can work with them to get back on track. Attention to detail is a must, as it is highly organised.
What you will get in return: Weekly Pay, Part-time hours, Monday to Friday.
What you need to do now: If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Contract Performance Officer in St. Helens employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Performance Officer in St. Helens
✨Tip Number 1
Get to know the company before your interview! Research their values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since this role involves helping customers with rent arrears, think of scenarios where you might need to negotiate. Role-playing with a friend can really boost your confidence.
✨Tip Number 3
Be ready to showcase your attention to detail. Prepare examples from your past experiences where your organisational skills made a difference. This will highlight your fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that job!
We think you need these skills to ace Contract Performance Officer in St. Helens
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Performance Officer role. Highlight your negotiation skills and any experience in credit control or customer service. We want to see how you can hit the ground running!
Showcase Your Attention to Detail: Since attention to detail is a must for this role, include examples in your application that demonstrate your organisational skills. We love seeing candidates who can manage their time effectively and keep things on track.
Be Proactive in Your Cover Letter: In your cover letter, express your enthusiasm for early interventions and how you can help customers get back on track with their rent. We appreciate a proactive approach, so let your personality shine through!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Contract Performance Officer. Familiarise yourself with the key tasks like managing arrears cases and the importance of early contact with customers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Negotiation Skills
Since negotiation is a crucial part of this job, prepare examples from your past experiences where you've successfully negotiated outcomes. Think about how you can relate these experiences to helping customers get back on track with their rent.
✨Be Customer-Focused
This role is all about providing high-quality customer service. During the interview, share specific instances where you've gone above and beyond for customers. Highlight your proactive approach and how you’ve helped others in similar situations.
✨Attention to Detail is Key
Given the nature of the role, being organised and detail-oriented is essential. Prepare to discuss how you manage your workload and ensure accuracy in your work. You might even want to bring along examples of how you've maintained organisation in previous roles.