At a Glance
- Tasks: Lead IT governance and resilience initiatives, ensuring operational stability and continuous improvement.
- Company: Expanding organisation in Sheffield with a focus on IT transformation.
- Benefits: Competitive salary, generous leave, hybrid working, and lifestyle perks.
- Other info: Flexible working arrangements and excellent career development opportunities.
- Why this job: Join a dynamic team and make a real impact in IT service management.
- Qualifications: Experience in IT Service Management and strong understanding of ITIL practices.
The predicted salary is between 47500 - 47500 £ per year.
Your new company requires an IT Service Manager (Governance & Resilience) on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation. You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices.
You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations.
Your new role:
- Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity.
- Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks.
- Support internal and external audit activity, including evidence gathering, remediation tracking and governance input.
- Conduct technology risk and control assessments, driving mitigation and escalation where required.
- Embed governance controls into agile delivery processes and operational workflows.
- Produce and enhance governance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvements.
- Support business resilience and continuity planning, including Business Impact Assessments and recovery activities.
- Maintain governance artefacts and ensure compliance with internal and regulatory standards.
What you'll need to succeed:
- Proven experience within Enterprise IT Service Management / IT Operations.
- Strong understanding and practical application of ITIL (ideally ITIL 4).
- Experience leading governance forums such as Change Advisory Boards (CAB).
- Solid knowledge of risk management, controls and audit processes.
- Strong stakeholder engagement skills with the ability to influence at all levels.
Desirable:
- Experience in complex or fast-paced organisations.
- Familiarity with tools such as JIRA or other service management platforms.
- Exposure to resilience, BCM or incident management environments.
What you'll get in return:
- Competitive salary up to £47,500 pro rata.
- 15% employer pension contribution.
- 30 days annual leave + bank holidays, with option to buy/sell leave.
- Hybrid and flexible working arrangements.
- Discretionary bonus scheme.
- Healthcare cash plan, life assurance and income protection.
- Cycle to work scheme and a wide range of lifestyle benefits (retail, travel, tech discounts).
- Enhanced family leave and paid volunteering days.
What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
IT Service Manager -Governance/Resilience in Sheffield employer: Hays Specialist Recruitment Limited
Join a dynamic and expanding organisation in Sheffield as an IT Service Manager, where you will be part of a collaborative IT Governance & Resilience team dedicated to driving transformation. With a strong focus on employee growth, the company offers competitive salaries, generous leave policies, and a range of lifestyle benefits, all within a supportive work culture that values flexibility and innovation. This role not only provides the opportunity to enhance your skills in ITIL-aligned governance but also allows you to make a meaningful impact in a fast-paced environment.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager -Governance/Resilience in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in governance and resilience. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL 4 principles and governance practices. We recommend practising common interview questions related to Change Enablement and Release Management to show you’re ready to hit the ground running.
✨Tip Number 3
Showcase your experience with data-driven decision-making. Be ready to discuss how you've used insights to improve service management processes in past roles. This will highlight your ability to drive continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Service Manager -Governance/Resilience in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of IT Service Manager. Highlight your experience with ITIL, governance practices, and any relevant tools like JIRA. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Governance & Resilience team. Share specific examples of your past achievements and how they relate to the job description.
Showcase Your Stakeholder Skills:Since this role involves a lot of collaboration, make sure to highlight your stakeholder engagement skills. We love seeing how you've influenced decisions and driven improvements in previous roles!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL 4 knowledge before the interview. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in governance and service management. This will show that you understand the framework and can effectively implement it in their organisation.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've engaged with stakeholders at various levels. Highlight instances where you've influenced decisions or driven change through collaboration. This is crucial for the role, so make sure you can articulate your approach to stakeholder engagement clearly.
✨Demonstrate Your Governance Experience
Be ready to talk about your experience with governance forums, particularly Change Advisory Boards (CAB). Discuss specific challenges you've faced and how you overcame them, as well as any improvements you've implemented in governance practices. This will illustrate your capability in leading governance workstreams.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in an agile environment. Think about past situations where you've had to manage risks or ensure compliance under pressure. Practising these scenarios will help you respond confidently and effectively during the interview.
