At a Glance
- Tasks: Drive service improvements and enhance performance across Birmingham's commercial services.
- Company: Local council committed to meaningful change and improvement.
- Benefits: Hybrid working, dynamic role, and the chance to make a real impact.
- Other info: Opportunity for hands-on results in a complex, challenging environment.
- Why this job: Be a key player in transforming public services and driving positive change.
- Qualifications: Experience in finance and service improvement with strong stakeholder management skills.
The predicted salary is between 50000 - 65000 £ per year.
Birmingham (Hybrid - 3-4 days on-site) 6-Month Contract
Hays are working in partnership with a local council to recruit an experienced Service Improvement Manager on an interim basis. This role sits within the Council's Finance Directorate, supporting the delivery of key service improvement plans across a range of commercial areas. This is a dynamic, city-wide role requiring travel across Birmingham to support various commercial services. You will play a pivotal role in identifying opportunities for improvement, enhancing performance, and driving commercial outcomes.
Key Responsibilities:- Work closely with services to identify and capitalise on improvement opportunities, delivering robust improvement plans.
- Support service redesign, performance optimisation, and commercial growth across multiple service areas.
- Identify barriers to delivery and provide practical solutions to ensure progress is achieved.
- Constructively challenge existing practices and support the adoption of new ways of working.
- Engage with stakeholders across the organisation to influence and drive change.
- Proven experience in finance and service improvement programmes.
- Strong stakeholder management skills, with the ability to influence at all levels.
- Experience delivering transformation and change, both system and cultural, across varied business areas.
- Commercially minded, with the ability to assess and improve business performance.
- Methodical, resilient, and comfortable working in complex and challenging environments.
- Ability to operate strategically while also delivering hands-on results.
- Full UK driving licence required, with flexibility to travel across multiple sites.
This is an excellent opportunity to make a tangible impact within a public sector environment, driving meaningful change and improvement across city services. If you wish to be considered for the role, please send your updated CV!
Service Improvement Manager employer: Hays Specialist Recruitment Limited
As a Service Improvement Manager with the local council in Birmingham, you will be part of a forward-thinking organisation dedicated to enhancing public services and driving meaningful change. The council fosters a collaborative work culture that values innovation and employee input, offering opportunities for professional growth and development within the public sector. With a hybrid working model and the chance to make a tangible impact across various commercial services, this role provides a unique opportunity to contribute to the community while advancing your career.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Improvement Manager
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Service Improvement Manager
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Hays Specialist Recruitment Limited.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Hays Specialist Recruitment Limited that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
