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- Tasks: Join our team as a Service Desk Analyst, tackling IT issues and providing top-notch support.
- Company: Work with a large public sector client dedicated to excellent service and support.
- Benefits: Earn £15.62 per hour on a flexible 3-month contract in Bournemouth.
- Why this job: Great opportunity to enhance your IT skills while making a real impact in a busy environment.
- Qualifications: No specific experience required, just a passion for customer service and IT.
- Other info: Perfect for high school or college students looking for hands-on experience in IT support.
Service Desk Analyst 3-Month Contract £15.62 Per hour Umbrella Bournemouth Your New Company A large public sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period.The Service Desk Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests. General Responsibilities * Incident management* Daily System Checks* Comply with all company policies and procedures, including but not limited to:* IT Usage Policy General Skills * Understanding of IT operational support frameworks.* Provide a service of excellence* Follow process documentation and instruction to ensure the resolution of incidents andFulfilment of requests according to the requirements of the business* Capture and record all information and data as directed by the IT Management System* Carry out qualitative checks on all relevant IT systems* Carry out general administrative tasks* Communication of potential/current issues with all team members* Management of workload demands within tight deadlines* Undertake such other duties as may be delegated by the Head of IT Service Desk or others in direct line management.* Undertake such other reaso…
Service Desk Analyst employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarize yourself with common IT operational support frameworks like ITIL. This knowledge will not only help you understand the role better but also demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your customer service skills by engaging in role-playing scenarios. Being able to communicate effectively and empathetically with users is crucial for a Service Desk Analyst.
✨Tip Number 3
Get comfortable with incident management tools and ticketing systems. Familiarity with these tools can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 4
Be prepared to discuss how you handle tight deadlines and manage workload demands. Sharing specific examples from past experiences can illustrate your ability to thrive in a busy environment.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Desk Analyst position. Highlight the key responsibilities and skills required, such as incident management and customer service excellence.
Tailor Your CV: Customize your CV to reflect your experience in IT support and customer service. Use specific examples that demonstrate your ability to manage incidents and fulfill service requests effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of IT operational support frameworks and your commitment to providing excellent service. Mention any relevant experience and how it aligns with the company's needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Showcase Your Customer Service Skills
As a Service Desk Analyst, excellent customer service is key. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Understand IT Operational Support Frameworks
Familiarize yourself with common IT operational support frameworks. During the interview, demonstrate your understanding of these frameworks and how they apply to incident management and service requests.
✨Emphasize Your Ability to Follow Processes
Highlight your attention to detail and ability to follow process documentation. Discuss how you ensure compliance with company policies and procedures in your previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Practice responding to hypothetical situations related to IT issues, focusing on your approach to resolution and communication.
