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For Companies At a Glance
- Tasks: Provide on-site technical support and troubleshoot issues for a key customer.
- Company: Join a dynamic team in London focused on IT excellence and customer satisfaction.
- Benefits: Earn £24.18 per hour with potential for contract extension and hands-on experience.
- Why this job: Perfect for tech enthusiasts wanting to enhance their skills in a supportive environment.
- Qualifications: Proficient in Windows 10/11, Office 365, and Google Workspace; strong problem-solving skills required.
- Other info: Opportunity to work closely with vendors and manage equipment inventory.
Location: London Start: ASAP Contract Length: 6 months with possible extension Rate: £24.18 per hour Working Style: On-Site Introduction Role: Provide technical support at a key customer site Tasks: Address how-to questions, troubleshooting, break/fix services (in-person or via MS Teams) Skills: Proficient in Windows 10/11, Office 365, Google Workspace Who We’re Looking For Passionate about IT and customer service Excellent hardware/software break-fix experience and problem-solving skills Superior service and assistance for support-related issues Strong soft skills Responsible for IMAC life cycle and managing ticket queues Adhere to SLA agreements What You’ll Do Provide day-to-day support onsite via Tech Bar Deploy and support locally attached devices Provide Level 2 hardware and system software support Coordinate with vendors for server support Maintain processes and procedures for on-site support Manage equipment spares inventory Monitor and analyse equipment failures Identify opportunities for service improvement Coordinate with Service Desk and other departments Handle hardware distribution and related administ…
Senior IT Support Engineer employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer
✨Tip Number 1
Make sure to familiarize yourself with the specific technologies mentioned in the job description, like Windows 10/11 and Office 365. Being able to demonstrate your proficiency in these areas during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Since this role involves a lot of customer interaction, practice your soft skills. Think about examples from your past experiences where you provided excellent customer service or resolved conflicts effectively.
✨Tip Number 3
Prepare to discuss your experience with hardware/software break-fix scenarios. Have specific examples ready that showcase your problem-solving skills and how you managed ticket queues in previous roles.
✨Tip Number 4
Research common IT support challenges and solutions, especially those relevant to on-site support. This knowledge can help you stand out as someone who is proactive and knowledgeable about the industry.
We think you need these skills to ace Senior IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10/11, Office 365, and Google Workspace. Include specific examples of your hardware/software break-fix experience and problem-solving skills.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT and customer service. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience in providing on-site support.
Showcase Soft Skills: Emphasize your soft skills in both your CV and cover letter. Highlight your ability to communicate effectively, manage ticket queues, and adhere to SLA agreements, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no typos or grammatical errors, as attention to detail is important in IT support roles.
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and customer service during the interview. Share specific examples of how you've gone above and beyond to help users in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss past experiences where you successfully troubleshot hardware or software issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Familiarize Yourself with Key Tools
Since the role requires proficiency in Windows 10/11, Office 365, and Google Workspace, be ready to discuss your experience with these platforms. Consider bringing up any relevant certifications or training you've completed.
✨Understand the IMAC Life Cycle
Research the IMAC (Install, Move, Add, Change) life cycle and be prepared to explain how you have managed these processes in your previous roles. This will show that you understand the operational aspects of IT support.
