At a Glance
- Tasks: Handle customer complaints and provide clear guidance throughout the complaint process.
- Company: A regulatory organisation dedicated to maintaining high communication standards.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Collaborative team atmosphere with a focus on safeguarding vulnerable individuals.
- Why this job: Make a real difference by helping individuals navigate complex complaint processes.
- Qualifications: Experience in complaint handling and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Your New Organisation
This regulatory organisation manages cases relating to concerns and complaints, playing a vital role in providing clear guidance and maintaining high standards of communication throughout the complaint process.
Your new role:
- Respond to customer complaints and concerns via telephone and in writing, including enquiry closures and post-closure communication.
- Organise and facilitate provisional enquiry meetings with complainants.
- Analyse and summarise complex case information accurately and effectively.
- Manage a caseload of liaison work, working collaboratively with colleagues across the organisation.
- Arrange, facilitate, and transcribe telephone complaints where required.
- Provide clear explanations of processes and decisions to stakeholders during and after case closure.
- Apply safeguarding policies to protect vulnerable individuals.
What you'll need to succeed:
- Proven experience handling complaints and providing advice via phone, email, and written correspondence.
- Strong understanding of working within policies, procedures, and service standards, including the Data Protection Act.
- Proficiency with IT systems, including MS Word, Excel, Outlook, and case management databases.
- Excellent communication skills, with the ability to convey complex or sensitive information clearly and appropriately.
Senior Admin/Liaison Assistant employer: Hays Specialist Recruitment Limited
As a Senior Admin/Liaison Assistant at our regulatory organisation, you will be part of a dedicated team committed to upholding high standards of communication and support for individuals navigating the complaint process. We offer a collaborative work culture that values employee growth through ongoing training and development opportunities, ensuring you can thrive in your role while making a meaningful impact in the community. Located in a vibrant area, our organisation provides a supportive environment where your contributions are recognised and appreciated.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Admin/Liaison Assistant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Admin/Liaison Assistant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions related to handling complaints and communication skills. Practise your responses, focusing on how you've successfully managed similar situations in the past. Confidence is key!
✨Tip Number 3
Showcase your tech skills! Make sure you're comfortable with MS Word, Excel, and any case management databases. During interviews, highlight specific examples of how you've used these tools to manage caseloads effectively.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team and helps us keep track of your application more efficiently.
We think you need these skills to ace Senior Admin/Liaison Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with handling complaints and providing advice. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of communication, both written and verbal, make sure to demonstrate your ability to convey complex information clearly. Use examples from your past experiences where you’ve successfully communicated sensitive information.
Highlight Your IT Proficiency:We’re looking for someone who’s comfortable with various IT systems. Be sure to mention your experience with MS Word, Excel, Outlook, and any case management databases you’ve used. This will show us that you can hit the ground running!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Stuff
Make sure you understand the organisation's role in managing complaints and concerns. Familiarise yourself with their policies, especially around the Data Protection Act. This will show that you're not just interested in the job, but also in how they operate.
✨Showcase Your Communication Skills
Since the role requires excellent communication, prepare examples of how you've effectively handled complaints in the past. Think about times when you had to convey complex information clearly, whether over the phone or in writing.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your caseload and organise meetings. Share specific strategies you use to keep track of multiple cases and ensure timely follow-ups, as this is crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's approach to handling complaints and how they support their staff. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
