At a Glance
- Tasks: Develop and implement performance frameworks for digital services, analysing data to improve customer experiences.
- Company: Join a high-profile public sector digital transformation programme in Telford.
- Benefits: Competitive rate of £400 per day with hybrid working options.
- Other info: Fast-paced, multidisciplinary team with opportunities for continuous improvement.
- Why this job: Make a real impact on services used by millions while collaborating in an innovative environment.
- Qualifications: Active SC Clearance and experience as a Performance Analyst in public sector.
The predicted salary is between 96000 - 96000 £ per year.
We are currently recruiting for a Performance Analyst to join a high-profile public sector digital transformation programme. This is an exciting opportunity to work within a fast-paced, multidisciplinary delivery environment focused on developing and improving customer-facing digital services. The successful candidate will join a team responsible for supporting a rapidly evolving portfolio of digital forms, helping to ensure that data and insight sit at the heart of decision-making. You will play a key role in shaping how performance data is collected, analysed, and utilised to improve service outcomes and customer experiences.
Working closely with stakeholders and senior analytical professionals, you will help establish meaningful performance frameworks that enable teams to understand and optimise the entire user journey, while supporting wider transformation initiatives across the digital landscape.
What You'll Be Doing
- Developing and implementing performance measurement frameworks for digital services and forms.
- Working with stakeholders to understand business and user needs and translate these into effective analytical solutions.
- Analysing data across the end-to-end customer journey to identify trends, opportunities, and areas for improvement.
- Supporting the development of data-driven decision-making within multidisciplinary agile teams.
- Building queries and creating meaningful insights beyond predefined specifications.
- Collaborating with delivery teams and senior performance analysts to improve how data is collected and utilised.
- Exploring relationships between digital service performance and operational outcomes, including customer contact and casework efficiency.
- Contributing to continuous improvement initiatives within a fast-moving delivery environment.
What You'll Need to Succeed
- Active SC Clearance.
- Proven experience as a Performance Analyst within government or public sector environments.
- Strong understanding of GDS service standards and digital service delivery.
- Experience establishing performance measures and data frameworks.
- Strong analytical and problem-solving skills.
- Ability to communicate insights effectively to both technical and non-technical stakeholders.
- Experience working within agile, multidisciplinary teams.
- Comfortable working in a fast-paced environment with short delivery cycles.
- Ability to manage multiple priorities and adapt quickly to changing requirements.
Desirable Experience
- Experience supporting digital transformation programmes.
- Understanding of customer journey analytics.
- Exposure to operational performance data and service optimisation.
- Experience working with customer-facing digital services and forms.
What You'll Get in Return
- Opportunity to work on a high-profile public sector programme delivering services used by millions.
- Collaborative and innovative delivery environment.
- Exposure to large-scale digital transformation initiatives.
- Hybrid working arrangement with two days per week onsite in Telford.
- Competitive day rate of £400 per day.
If you're interested in this role, click 'Apply Now' to submit your application, or contact Hays Technology for a confidential discussion and further information.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
