Remote IT Engineer/Helpdesk Engineer in Rochdale

Your new company: This multi-academy trust is a values-led organisation committed to providing a nurturing, inclusive and high-quality education. With a strong focus on dignity, compassion and service to others, the trust places the holistic development of every pupil at the centre of its work, supporting academic achievement alongside personal growth. The organisation fosters a warm, welcoming community where positive relationships, high expectations and strong pastoral care underpin daily life. Staff work collaboratively to create a safe and supportive environment in which pupils are encouraged to develop confidence, resilience and a lifelong love of learning. Employees themselves are supported to grow their skills, share best practice and play an active role in shaping a caring, faith-centred learning environment that serves pupils and their families.

Due to recent growth and further growth planned for the coming years, the team at this organisation continues to grow and due to a recent internal promotion, they are seeking an IT Engineer to join their team of IT specialists.

Your new role: Reporting to the IT Service Desk Manager, you will provide day-to-day IT support across a group of primary schools based in Rochdale, ensuring that systems are reliable, secure and fit for purpose. You will work closely with teaching, support staff and pupils to resolve incidents and requests through the IT helpdesk, undertake planned site visits, and maintain a consistent, high-quality IT service across multiple locations. The role is hands-on and varied, covering on-site and remote support, fault diagnosis, system maintenance and the setup of classroom and office technology. You will be joining a team of well-established IT Engineers who already provide a high quality of IT service, with this team continuing to grow over the coming years and therefore opening up further career and development opportunities. You will play a key part in developing and supporting a modern, cloud-based educational IT environment, helping schools make effective use of technology while maintaining robust safeguarding, security and data protection standards. Responsibilities will include supporting networks and servers, managing devices and peripherals, maintaining asset records, and contributing to continual service improvement. You will also provide guidance and reassurance to staff and pupils, supporting confidence in the use of IT and working collaboratively with colleagues as the Trust continues its journey of growth and transition.

What you'll need to succeed: In order to be successful in securing this position, you must possess IT support experience, ideally working in the education sector in a school, college, trust or educational environment. You will have a strong knowledge of Microsoft 365, with a knowledge of technologies in this sector and a passion for delivering a high level of IT support face to face with end users. As this role is based across 5 or 6 primary schools, you must possess a valid UK driving licence and your own vehicle.

What you'll get in return: In return, you will be paid a competitive salary of between £31,000 and £34,300 dependent on experience, and you will receive an excellent benefits package. This includes a local government pension scheme, access to various lifestyle benefits and free on-site parking. In addition, you will be joining this growing organisation where you will have the opportunity to further develop your own skills and experience, therefore developing your career with the opportunity to also apply for internal promotions.