At a Glance
- Tasks: Manage communication with residents on exciting façade remediation projects across London.
- Company: Specialist contractor focused on fire safety and façade works with a busy project pipeline.
- Benefits: Competitive salary, job security, and opportunities for career progression.
- Other info: Join a growing team with consistent project flow and dynamic work environment.
- Why this job: Be the voice for residents and make a real difference in their living environments.
- Qualifications: Experience as a Resident Liaison Officer and strong communication skills required.
The predicted salary is between 33000 - 40000 € per year.
Our client is a specialist contractor delivering façade remediation and fire safety works across London. With an extremely busy and sustained order book, the business is currently operating across multiple live, occupied schemes throughout Central and South London, with project durations typically around three months per site.
Due to ongoing workload and continued project awards, several Resident Liaison Officers are being recruited to support live delivery teams across the capital.
As a Resident Liaison Officer, you will be responsible for managing communication and engagement with residents across a portfolio of live façade remediation projects. This is a site-based role working across multiple live schemes, with occasional visits to a South East London office. The role will suit an experienced RLO who is comfortable working in a fast-paced environment, managing multiple sites and stakeholders simultaneously.
- Acting as the primary point of contact for residents during façade remediation works
- Coordinating resident communication across multiple occupied sites
- Preparing and issuing newsletters, letters and project updates
- Managing access arrangements and resident appointments
- Attending resident meetings, drop-ins and consultations
- Handling resident queries, concerns and complaints professionally and empathetically
- Supporting vulnerable residents where required
- Liaising closely with Site Managers and project teams
- Maintaining accurate records of resident engagement and correspondence
What you'll need to succeed:
- Previous experience as a Resident Liaison Officer, ideally within:
- Façade remediation
- Fire safety or cladding works
- Planned maintenance or major works
- Experience working in occupied environments
- Strong communication, organisation and complaint-handling skills
- Ability to manage multiple live sites concurrently
- Professional, calm and empathetic approach
- Full UK driving licence preferred due to multi-site travel
What you'll get in return:
- Permanent role with long-term workload security
- Salary £33,000 - £40,000, dependent on experience
- Exposure to high-volume façade remediation projects
- Opportunity to join a growing contractor with consistent project flow
- Career stability and progression within a specialist delivery team
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
RLO - Main contractor employer: Hays Specialist Recruitment Limited
Our client is an excellent employer, offering a dynamic work environment where Resident Liaison Officers can thrive amidst a busy order book of façade remediation and fire safety projects across London. With a focus on employee growth, the company provides long-term job security, competitive salaries, and opportunities for career progression within a supportive team culture that values communication and resident engagement.
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land RLO - Main contractor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow companies you're interested in on LinkedIn and engage with their posts. This not only shows your interest but also helps you stay updated on any job openings they might post.
✨Tip Number 3
Prepare for interviews by practising common questions related to resident engagement and complaint handling. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you!
We think you need these skills to ace RLO - Main contractor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Resident Liaison Officer, especially in façade remediation or fire safety. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects you've worked on!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've managed resident communications and handled complaints in the past. We love a good story!
Be Professional Yet Approachable:When writing your application, keep a professional tone but let your personality shine through. We’re looking for someone who can connect with residents, so showing a bit of warmth and empathy in your writing can go a long way.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Projects
Familiarise yourself with the specific façade remediation and fire safety projects the company is involved in. Understanding their current work will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've effectively managed resident queries or complaints in the past. Highlight your ability to handle difficult situations with empathy and professionalism.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple sites and stakeholders. Share strategies you’ve used to keep track of communications and appointments, as this will show your potential employer that you can handle the fast-paced environment they operate in.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's projects and culture. This not only shows your interest but also gives you a chance to assess if the role is the right fit for you. Consider asking about their approach to resident engagement and support.
