At a Glance
- Tasks: Turn customer data into insights and design engaging email journeys.
- Company: Exciting travel organisation with a vibrant team culture.
- Benefits: Hybrid working, competitive salary, and opportunities for growth.
- Other info: Dynamic role blending creativity, strategy, and data.
- Why this job: Make a real impact in the travel industry while crafting unforgettable experiences.
- Qualifications: Experience in email marketing and a passion for customer behaviour.
The predicted salary is between 24000 - 30000 € per year.
Job Description
✈️ Retention Assistant - Hybrid
Love travel? Passionate about customer experience? Help shape unforgettable journeys - before they even begin.
I am working with a standout travel organisation that is looking for a data-driven marketer to cover a 12-month maternity cover with a passion for customer behaviour and a flair for crafting engaging campaigns. In this role, you'll be part of a team that keeps travellers coming back - using insight, creativity, and smart strategy to build loyalty and drive repeat bookings.
What You'll Be Doing
- Turning customer data into actionable insights that improve retention.
- Designing and optimising email journeys for different traveller segments - from first-timers to frequent flyers.
- Collaborating with sales and marketing teams to enhance the customer experience across every touchpoint.
- Sharing customer insights to help the wider business make smarter decisions.
- Ensuring every campaign reflects the brand and fits seamlessly into the customer journey.
What You'll Bring
- Experience in email marketing, CRM, or customer retention.
- A curious mindset and a passion for understanding customer behaviour.
- Confidence working with data platforms (bonus if you've used Single Customer View).
- Strong communication and collaboration skills.
- A proactive, organised approach with great attention to detail.
Why You'll Love It Here
- Hybrid working with time in a vibrant Chester office.
- A chance to make a real impact in the travel industry.
- Supportive team culture with room to grow and innovate.
- Work that blends creativity, strategy, and data - all in service of unforgettable customer journeys.
- Salary of £27,000
Ready to help travellers take their next trip - and the one after that?
Apply now and be part of something exciting.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays
Retention Assistant employer: Hays Specialist Recruitment Limited
Join a dynamic travel organisation that values creativity and data-driven insights, offering a hybrid working model in the vibrant city of Chester. With a supportive team culture and opportunities for personal growth, you'll play a crucial role in enhancing customer experiences and driving loyalty in the travel industry. Embrace the chance to make a meaningful impact while enjoying a collaborative environment that encourages innovation.
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Retention Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work in customer experience or marketing. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your email marketing campaigns or any data-driven projects you've worked on. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company’s recent campaigns and customer engagement strategies. Bring your insights to the table – they’ll love your proactive approach and passion for customer behaviour!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to make an impact in the travel industry.
We think you need these skills to ace Retention Assistant
Some tips for your application 🫡
Show Your Passion for Customer Experience:When you're writing your application, let your enthusiasm for customer experience shine through. Share examples of how you've made a difference in previous roles and why you love creating unforgettable journeys for travellers.
Highlight Your Data Skills:Since this role is all about turning data into insights, make sure to showcase your experience with data platforms and email marketing. Mention any specific tools you've used and how they helped you improve customer retention.
Be Creative in Your Approach:Don't be afraid to show off your creative side! Whether it's in your cover letter or CV, think about how you can present your skills and experiences in a unique way that reflects the innovative spirit of our team.
Apply Through Our Website:We want to make the application process as smooth as possible for you. So, head over to our website to submit your application. It’s the best way to ensure we see your amazing skills and passion for the role!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Data
Since this role is all about turning customer data into actionable insights, make sure you brush up on your data analysis skills. Be prepared to discuss how you've used data in previous roles to improve customer retention or campaign effectiveness.
✨Showcase Your Creativity
This position requires a flair for crafting engaging campaigns. Think of examples where you've designed email journeys or marketing strategies that stood out. Bring these ideas to the table during your interview to demonstrate your creative thinking.
✨Collaboration is Key
You'll be working closely with sales and marketing teams, so highlight your teamwork skills. Prepare examples of successful collaborations from your past experiences, focusing on how you enhanced customer experiences through teamwork.
✨Be Curious About Customers
A curious mindset is essential for understanding customer behaviour. During the interview, ask insightful questions about their current strategies and show your enthusiasm for learning more about their customers. This will reflect your passion for the role and the industry.
