At a Glance
- Tasks: Provide hands-on tech support and resolve complex IT issues for employees.
- Company: Join a leading independent technology and services provider.
- Benefits: Competitive pay rate, Monday to Friday hours, and a supportive work environment.
- Other info: Great opportunity for career growth in a dynamic tech environment.
- Why this job: Make a real difference by helping others with their tech challenges.
- Qualifications: Strong troubleshooting skills and a customer service mindset.
The predicted salary is between 41000 - 54000 £ per year.
Join a leading independent technology and services provider as a Technician 3!
As a Tech 3, you will be providing advanced hands-on technical support to employees through a walk-up IT Tech Bar service, diagnosing and resolving complex hardware and software issues, and assisting with a wide range of IT-related requests.
Location: Redditch B98 7UB
Contract Dates: 1 June 2026 - 31st May 2027
Pay Rate: An hourly rate, in-scope IR35, of £19.85 PAYE) OR £25.75 per hour (via a Hays approved umbrella company).
Hours: Monday-Friday 9:00 - 17:30 (37.5 hours a week)
Key Responsibilities:
- Provides hands-on technical support to employees through a walk-up IT Tech Bar service
- Acts as a first point of contact for resolving IT-related issues
- Diagnoses and resolves hardware-related problems (desktops, laptops, peripherals)
- Troubleshoots and fixes software-related issues
- Assists employees with general IT requests and queries
- Ensures a smooth and efficient support experience for end-users
- Demonstrates a strong customer service mindset
- Takes a proactive approach to identifying and resolving issues
- Utilises strong troubleshooting skills across a variety of IT problems
Additional Information:
Interview Process: Online/In-Person
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Technician 3 in Redditch employer: Hays Specialist Recruitment Limited
Join a dynamic and innovative technology provider in Redditch, where we prioritise employee growth and a collaborative work culture. As a Technician 3, you will benefit from competitive pay rates, a supportive environment that encourages skill development, and the opportunity to make a meaningful impact through hands-on technical support. Our commitment to excellence and customer service ensures that you will thrive in your role while enjoying a fulfilling career path.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technician 3 in Redditch
✨Tip Number 1
Get to know the company culture! Research their values and mission. When you walk into that interview, show them you’re not just a tech whiz but also a great fit for their team.
✨Tip Number 2
Practice your troubleshooting skills! Prepare for common IT issues they might throw at you during the interview. The more confident you are in your problem-solving abilities, the better you'll shine.
✨Tip Number 3
Don’t forget to ask questions! Show your interest by asking about their current projects or challenges. It’s a great way to demonstrate your enthusiasm and curiosity about the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to get your application in. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Technician 3 in Redditch
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technician 3 role. Highlight your hands-on technical support experience and any relevant IT skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Troubleshooting Skills:In your application, don’t forget to mention specific examples of how you've diagnosed and resolved complex hardware and software issues. We love seeing those strong troubleshooting skills in action!
Emphasise Customer Service:Since this role involves a lot of interaction with employees, make sure to highlight your customer service mindset. Share experiences where you’ve gone above and beyond to ensure a smooth support experience for users.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy! Just click 'apply now' and send us your up-to-date CV. We can’t wait to hear from you!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software troubleshooting. Be prepared to discuss specific issues you've resolved in the past and how you approached them.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with employees, highlight your customer service experience. Think of examples where you went above and beyond to help someone with their IT issues.
✨Practice Problem-Solving Scenarios
Anticipate common IT problems that might come up during the interview. Practise explaining your thought process for diagnosing and resolving these issues clearly and concisely.
✨Ask Insightful Questions
Prepare some questions about the company’s IT environment or the challenges they face. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
