At a Glance
- Tasks: Shape and improve customer journeys using data and insights.
- Company: Nationally recognised savings provider with a focus on customer experience.
- Benefits: Market rate salary, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Make a real impact on customer experiences and service improvements.
- Qualifications: Experience in product ownership and strong understanding of customer needs.
The predicted salary is between 59877 - 70089 £ per year.
Product Owner - Customer Experience, Service Ownership £Market Rate London / Hybrid - 2 days a week on site 3 months My client is a nationally recognised savings provider looking for a Service Development / Product Owner to help shape and improve customer journeys, services and experiences.
Working at the intersection of Product Ownership, Customer Experience and Service Design, the successful candidate will use customer insight, data and stakeholder engagement to drive continuous service improvements and deliver better outcomes for customers.
Key
Requirements: Own and prioritise the backlog for customer and service improvements, ensuring delivery is aligned to customer needs, organisational objectives and business value.
Act as the voice of the customer, using insight, feedback, analytics and research to identify opportunities to enhance customer journeys and service outcomes.
Lead discovery activities to understand customer pain points, validate solutions and define requirements for future service enhancements.
Work closely with Service Designers, Delivery teams, Operational teams and Customer Experience specialists to develop and improve end-to-end services.
Drive continuous service improvement initiatives focused on increasing customer satisfaction, engagement and service performance.
Provide business direction within Agile delivery teams, supporting planning, pr...
Product Owner - Customer Experience, Service Ownership employer: Hays Specialist Recruitment Limited
Join a forward-thinking IT team where your expertise in Dynamics 365 and Power Platform will be valued and nurtured. We offer a flexible hybrid working environment, a comprehensive benefits package, and ample opportunities for professional growth, ensuring that you can thrive both personally and professionally while contributing to impactful projects. Our collaborative work culture encourages innovation and supports your development as you help shape critical business solutions.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
