At a Glance
- Tasks: Manage IT support tickets, perform hardware repairs, and ensure service levels are met.
- Company: Join a leading independent technology and services provider in Plymouth.
- Benefits: Competitive pay rates, Monday to Friday hours, and opportunities for professional growth.
- Other info: Exciting career prospects with a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact in IT support.
- Qualifications: 2+ years in PC field service and ability to gain SC clearance.
The predicted salary is between 19.33 - 19.33 £ per hour.
Join a leading independent technology and services provider as an IT Support Analyst - L2 On-site.
Location: Plymouth
Contract: ASAP - 31st Dec'26
Clearance required: Willing to go through the Security Clearance (SC) process.
Pay Rates:
- Umbrella Rate: £19.33/hour (via a Hays approved umbrella company).
- PAYE Basic Rate: £14.90/hour
Hours: 37.5 hours a week. Monday - Friday. Time: 8:30 AM - 5:00 PM
Summary of responsibilities:
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract.
- Hub Stock management, including asset management of kit in/out (Scan items in/out of locations) as per contract.
- Effective Management of disposals that go through their Hub as per contract.
- Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract.
- Locker replenishments where appropriate as per contract.
- Highlight potential issues with service/potential service improvements to their Team Leader.
- Follow any agreed processes and procedures either by the Authority (site regulations etc).
Essentials:
- Must have SC clearance or be able to gain this.
- Must join the OOH rota and standby.
- 2 years+ experience in a PC field service environment or PC field Workshop environment.
- Hardware - Diagnose, troubleshoot, support repair (including complex laptop break/fix repairs).
- Accredited or willing to go through HP Dell - Desktop and Laptop training.
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
We think you need these skills to ace Technician 2 in Plymouth
IT Support
Queue Ticket Management
Asset Management
Hardware Diagnostics
Troubleshooting
Complex Laptop Repairs
Vendor Liaison
