At a Glance
- Tasks: Provide 1st line IT support and troubleshoot hardware/software issues for internal staff.
- Company: Public sector organisation in Petersfield with a busy internal IT team.
- Benefits: Temporary contract, standard hours, hands-on experience, and supportive team environment.
- Other info: Immediate start with exposure to Microsoft technologies and transformation projects.
- Why this job: Gain practical IT experience while helping others and enhancing your customer service skills.
- Qualifications: Experience in 1st line Helpdesk, strong communication skills, and basic Microsoft 365 knowledge.
The predicted salary is between 24000 - 28000 € per year.
Your new company is a public sector organisation based in Petersfield, operating within a small and busy internal IT team. The organisation supports a Microsoft-based IT environment and provides on-site services to its internal workforce.
Your new role as an IT Helpdesk Analyst involves providing on-site 1st line IT support to internal staff, acting as a first point of contact for day-to-day IT issues. This hands-on role will involve troubleshooting hardware and software issues, supporting new starters, and ensuring users receive a high level of customer service. You'll work closely with non-technical users, offering clear, practical guidance while logging and resolving support tickets as part of the wider IT team.
What you'll need to succeed:
- Previous experience in a 1st line Helpdesk or Service Desk role
- Confidence supporting non-technical end users
- Strong communication and customer service skills
- Basic knowledge of Microsoft 365, device management, and laptops
- Experience with hardware troubleshooting (laptops, peripherals, AV)
- Ability to prioritise tasks and remain calm under pressure
- Comfortable working 5 days per week on-site
- Experience in the public sector or exposure to SaaS platforms is desirable but not essential
What you'll get in return:
- A temporary contract of at least 8 weeks (sickness cover)
- Standard working hours: 35 hours per week, 9:00am-5:00pm with a 1-hour lunch
- Immediate start (Monday following specification sign-off)
- Hands-on experience within a public sector IT environment
- Exposure to Microsoft technologies, Intune, SaaS applications, and transformation work
- A varied, practical role within a supportive and close-knit IT team
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
IT Help Desk in Petersfield employer: Hays Specialist Recruitment Limited
Join a dynamic public sector organisation in Petersfield, where you will be part of a small, dedicated IT team committed to providing exceptional support to internal staff. Enjoy a supportive work culture that values hands-on experience and offers opportunities for professional growth within a Microsoft-based environment, all while working standard hours that promote a healthy work-life balance.
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Help Desk in Petersfield
✨Tip Number 1
Get to know the company culture before your interview. Research their values and mission, and think about how your experience aligns with them. This will help you connect better during the conversation.
✨Tip Number 2
Practice your troubleshooting skills! Since this role involves hands-on support, brush up on common hardware and software issues. Being able to demonstrate your problem-solving abilities can really impress the hiring team.
✨Tip Number 3
Show off your communication skills! When you're in the interview, make sure to explain your thought process clearly. Remember, you'll be working with non-technical users, so being able to simplify complex ideas is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re here to support you every step of the way in landing that IT Help Desk role.
We think you need these skills to ace IT Help Desk in Petersfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st line support and customer service. We want to see how you've helped non-technical users in the past, so don’t hold back on those examples!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT Help Desk role. Mention your familiarity with Microsoft 365 and any relevant troubleshooting experience.
Show Off Your Communication Skills:Since you'll be working closely with non-technical staff, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can explain tech stuff simply.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365 and common hardware troubleshooting techniques. Be ready to discuss how you've resolved issues in the past, as this will show your practical experience and confidence in supporting non-technical users.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your strong communication and customer service skills. Think about times when you’ve helped someone who was frustrated or confused, and how you managed to turn their experience around.
✨Stay Calm Under Pressure
Since this role involves prioritising tasks and dealing with multiple support tickets, be prepared to discuss how you handle stressful situations. Share specific instances where you remained calm and effectively resolved issues, even when things got hectic.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of issues you might encounter, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
