Income recovery in Peterborough

Your new company You will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies.

With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise income collection.

You'll be part of a forward-thinking team committed to making a positive impact within the community.

Your new role As an Income Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch.

You will take a proactive approach to income collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.

Key responsibilities include: Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectively Contacting tenants to discuss arrears and agree sustainable repayment arrangements Taking appropriate legal action where necessary, including preparing cases for court and attending hearings.

Providing advice and guidance on welfare benefits, budgeting, and financial support Working closely with internal teams and external agencies to support vulnerable tenants Maintaining accurate records and ensuring compliance with policies and procedures What you'll need to succeed ...