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- Tasks: Lead and improve tenancy services while ensuring tenant satisfaction and compliance.
- Company: A large social housing organisation focused on service excellence.
- Benefits: Senior leadership role, hybrid working, and immediate start.
- Other info: Opportunity for career growth and impactful service development.
- Why this job: Make a real difference in housing services and lead a dedicated team.
- Qualifications: Experience in housing management and strong leadership skills required.
The predicted salary is between 45000 - 55000 £ per year.
Your new company
We are recruiting an experienced Tenancy Services Manager to lead and coordinate tenancy and housing management services within a large social housing organisation. This is a senior operational role requiring strong leadership, regulatory expertise and a clear focus on tenant satisfaction and service excellence.
Your new role
The Tenancy Services Manager will be responsible for the operational delivery, oversight and continuous improvement of tenancy services, ensuring full compliance with current housing regulation and consumer standards.
Key responsibilities include:
- Leading the delivery of a high-quality, tenant-focused tenancy service
- Managing and developing a team of housing staff, embedding high standards and accountability
- Translating housing legislation, regulation and policy into effective operational practice
- Ensuring compliance with the Social Housing Regulation Act 2023 and Consumer Standards
- Overseeing tenancy management activity including ASB, tenancy enforcement, sustainment and complaints
- Monitoring service performance, KPIs and tenant satisfaction, implementing improvements where required
- Working collaboratively with internal teams (income, ASB, tenancy sustainment) and external partners including adult and children's social care
- Supporting emergency planning and responding to critical incidents where required
- Contributing to service development projects and deputising at senior level when needed
What you'll need to succeed:
- Proven management experience within local authority or registered provider housing services
- Strong working knowledge of social housing regulation, statutory responsibilities and consumer standards
- Experience leading and motivating multi-disciplinary teams
- A track record of delivering performance improvement and service compliance
- Strong written and verbal communication skills, able to engage with tenants, staff and senior stakeholders
- A tenant-centred, outcomes-focused approach
- A relevant housing qualification (e.g. CIH Level 5) or substantial equivalent experience
- Experience preparing for or working within regulatory inspections is desirable.
What you'll get in return:
- Senior, high-impact leadership opportunity
- Opportunity to stabilise and strengthen a key housing service
- Hybrid working model
- Initial short-term contract with immediate start
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Tenancy Services Manager in Oxford employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Services Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Tenancy Services Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of social housing regulations and consumer standards. Be ready to discuss how you've led teams and improved services in the past. We want to see that passion for tenant satisfaction shining through!
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight specific examples of how you've motivated teams and delivered performance improvements. This is your time to shine and demonstrate your expertise.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let's get you that Tenancy Services Manager role!
We think you need these skills to ace Tenancy Services Manager in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tenancy Services Manager role. Highlight your experience in housing management and any relevant qualifications. We want to see how your skills match what we're looking for!
Showcase Leadership Skills: Since this role involves leading a team, don’t forget to showcase your leadership experience. Share examples of how you've motivated teams and improved service delivery. We love seeing real-life stories!
Be Clear and Concise: When writing your application, keep it clear and concise. Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it’s super easy!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Regulations
Make sure you brush up on the Social Housing Regulation Act 2023 and consumer standards. Being able to discuss these regulations confidently will show that you’re not just familiar with the rules, but that you can translate them into effective operational practices.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated multi-disciplinary teams in the past. Think about specific challenges you faced and how you overcame them, as this will demonstrate your ability to manage and develop a team effectively.
✨Focus on Tenant Satisfaction
Be ready to discuss your approach to ensuring tenant satisfaction and service excellence. Share any strategies you've implemented to monitor service performance and improve tenant experiences, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills, especially regarding tenancy management activities like ASB and complaints. Practising your responses to these types of questions will help you articulate your thought process clearly during the interview.