At a Glance
- Tasks: Lead and improve tenancy services in a large social housing organisation.
- Company: Dynamic social housing organisation focused on tenant satisfaction.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Initial short-term contract with potential for long-term stability.
- Why this job: Make a real difference in the community by enhancing housing services.
- Qualifications: Experience in housing management and strong leadership skills required.
The predicted salary is between 40000 - 50000 € per year.
We are recruiting an experienced Tenancy Services Manager to lead and coordinate tenancy and housing management services within a large social housing organisation. This is a senior operational role requiring strong leadership, regulatory expertise and a clear focus on tenant satisfaction and service excellence.
The Tenancy Services Manager will be responsible for the operational delivery, oversight and continuous improvement of tenancy services, ensuring full compliance with current housing regulation and consumer standards.
- Leading the delivery of a high-quality, tenant-focused tenancy service
- Managing and developing a team of housing staff, embedding high standards and accountability
- Translating housing legislation, regulation and policy into effective operational practice
- Ensuring compliance with the Social Housing Regulation Act 2023 and Consumer Standards
- Overseeing tenancy management activity including ASB, tenancy enforcement, sustainment and complaints
- Monitoring service performance, KPIs and tenant satisfaction, implementing improvements where required
- Working collaboratively with internal teams (income, ASB, tenancy sustainment) and external partners including adult and children's social care
- Supporting emergency planning and responding to critical incidents where required
- Contributing to service development projects and deputising at senior level when needed
Proven management experience within local authority or registered provider housing services. Strong working knowledge of social housing regulation, statutory responsibilities and consumer standards. A track record of delivering performance improvement and service compliance. A relevant housing qualification (e.g. experience preparing for or working within regulatory inspections is desirable).
Opportunity to stabilise and strengthen a key housing service. Hybrid working model. Initial short-term contract with immediate start.
Service Manager - Full-Time in Oxford employer: Hays Specialist Recruitment Limited
Join a leading social housing organisation that prioritises tenant satisfaction and service excellence. With a strong commitment to employee development, we offer a supportive work culture that encourages continuous improvement and collaboration. Our hybrid working model provides flexibility, while our focus on compliance and performance ensures you will be part of a team dedicated to making a meaningful impact in the community.
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - Full-Time in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Service Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the Social Housing Regulation Act 2023. Be ready to discuss how your experience aligns with compliance and tenant satisfaction, as these are key areas for the role.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've successfully managed teams or improved service delivery. Highlighting these experiences will demonstrate your capability to lead and develop a high-quality tenancy service.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that Service Manager position. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Service Manager - Full-Time in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Tenancy Services Manager. Highlight your leadership experience and any relevant qualifications that align with the job description. We want to see how your background fits perfectly with what we're looking for!
Showcase Your Achievements:When writing your application, don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved services or led teams in the past. This helps us see the impact you can bring to our organisation.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the housing sector, and make sure your passion for tenant satisfaction shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and culture!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Regulations
Make sure you brush up on the Social Housing Regulation Act 2023 and consumer standards. Being able to discuss these regulations confidently will show that you’re not just familiar with the rules, but that you can translate them into effective operational practices.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and developed teams in the past. Highlight specific instances where you’ve embedded high standards and accountability within your team, as this is crucial for the role of a Tenancy Services Manager.
✨Focus on Tenant Satisfaction
Think about ways you’ve improved tenant satisfaction in previous roles. Be ready to discuss how you monitor service performance and implement improvements based on feedback, as this will demonstrate your commitment to delivering a high-quality, tenant-focused service.
✨Collaborative Mindset
Since the role involves working with various internal teams and external partners, prepare to talk about your experience in collaboration. Share examples of how you’ve worked with different departments or agencies to achieve common goals, especially in challenging situations.
