At a Glance
- Tasks: Be the go-to person for customers, managing orders and ensuring smooth delivery.
- Company: Join a reputable manufacturing company known for quality and customer service.
- Benefits: Competitive pay, weekly payments, and a chance to gain valuable experience.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a real impact by connecting customers with production teams in a dynamic environment.
- Qualifications: Customer service experience and strong organisational skills are a plus.
The predicted salary is between 31500 - 38500 £ per year.
You will be joining a well-established manufacturing organisation in Nottinghamshire with a strong reputation for quality and customer service. Due to ongoing business requirements, they are looking to recruit a Customer Scheduler on a temporary basis for an initial period of around 3 months. This is a varied, customer-focused position where you will act as a key link between customers and internal operational teams, helping to ensure customer requirements are understood, achievable and delivered effectively.
Reporting to a senior member of the operational team, you will be the main point of contact for your allocated customers and will manage requirements from initial order through to delivery. Your responsibilities will include:
- Acting as a key point of contact for customers, resolving scheduling and order-related queries
- Managing customer requirements and ensuring orders are processed accurately in line with agreed terms
- Working closely with production teams to ensure customer requirements and timescales are achievable
- Monitoring customer orders and tracking progress through production
- Identifying potential delays or changes in priorities and communicating these internally
- Developing strong relationships with customers and internal stakeholders
- Working closely with Purchasing, Planning and other operational teams to resolve supply issues
- Supporting with outstanding customer accounts where required
- Hosting customers during site visits
- Supporting the preparation and presentation of customer KPI information
- Maintaining high standards of accuracy, quality and customer service
To be successful in this position, you will ideally have:
- Previous experience within a customer-facing, scheduling, order management or manufacturing environment
- Strong organisational skills with the ability to manage several priorities simultaneously
- Excellent attention to detail and a high level of accuracy
- Strong Excel and PowerPoint skills
- Confident communication skills and the ability to work effectively with stakeholders at different levels
- The ability to remain organised and solutions-focused when working under pressure
- A positive, proactive and resilient approach
- Good time management skills and the flexibility to adapt to changing priorities
Previous experience within an engineering or production environment would be advantageous, as would experience producing and presenting customer KPI information.
You’ll be offered a temporary contract for an initial period of around 3 months, with a rate of pay equivalent to a £30,000 annual salary, paid hourly on a weekly basis. This is a great opportunity to join an established manufacturing business in a varied role with exposure across customer service, production, planning and supply chain.
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Temporary Customer Scheduler - North Nottingham employer: Hays Specialist Recruitment Limited
As a Senior Finance Manager in our well-established machinery sector company, you will thrive in a collaborative environment that values your expertise and contributions. We offer a competitive salary of up to £55,000, alongside a comprehensive benefits package and the chance to work closely with senior leadership, ensuring your role is both impactful and rewarding. With a focus on employee growth and autonomy, this position provides a unique opportunity to influence financial and operational decision-making within a dynamic SME setting.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Scheduler - North Nottingham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hays Specialist Recruitment Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hays Specialist Recruitment Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Customer Scheduler - North Nottingham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hays Specialist Recruitment Limited.
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hays Specialist Recruitment Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hays Specialist Recruitment Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
