Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage housing services, support tenants, and handle tenancy breaches in a dynamic environment.
- Company: Join a reputable organisation dedicated to community housing and tenant support in Liverpool.
- Benefits: Enjoy competitive pay, hybrid work options, mileage reimbursement, and temp to perm opportunities.
- Other info: This role offers a chance to build relationships with key stakeholders and enhance your career.
- Why this job: Make a real impact in your community while developing valuable skills in housing management.
- Qualifications: Experience in housing management, strong communication skills, and a valid driving licence required.
We have an exciting opportunity to recruit an experienced Neighbourhood Housing Officer in Liverpool on a temp to perm basis after a minimum of 12 weeks, paying up to £23 per hour. This is a hybrid role with mileage reimbursement. The successful candidate will be a key contact for customers and colleagues in your area, and will be responsible for delivering a range of housing & tenancy management services across a designated patch, including managing your own caseload of low/medium level ASB/tenancy breaches. You will require a driving licence with access to your own vehicle and valid business insurance.
Key responsibilities include:
- Carrying out a range of visits including viewings, new tenancy visits and reviews, tenancy audits, exchange inspections and attending evictions.
- Dealing with abandonments, relationship breakdowns, assignments, unauthorised occupations including subletting, tenancy fraud and failures to allow access.
- Managing your own caseload of ASB & tenancy breach cases including hate crime, domestic violence and safeguarding.
- Identifying customers at risk of tenancy failure, undertaking assessment of needs and implementing positive interventions & signposting to external services to support tenancy sustainment.
- Represent the group at meetings where appropriate and establish strong working relationships with key external partners and stakeholders.
- Prepare and serve notices for breaches of tenancy conditions.
- Respond to enquiries and complaints from customers and local MPs within agreed timescales.
What you'll need to succeed:
- Proven experience delivering a housing & tenancy management service with a knowledge & understanding of housing legislation and sector best practice.
- Experience of managing nuisance and ASB cases.
- Strong communication & interpersonal skills with the ability to manage professional relationships with tenants including challenging non-compliance and low to medium support needs.
- Driving licence with access to own vehicle.
What you'll get in return:
- Competitive salary.
- Temp to perm opportunities.
- Up to £23 per hour whilst on agency.
- Option to be paid PAYE/Umbrella.
- Hybrid working.
- Mileage reimbursement.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer
✨Tip Number 1
Familiarise yourself with local housing legislation and best practices. Understanding the specific laws and regulations in Liverpool will not only help you in your role but also demonstrate your commitment and knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing sector. Attend local housing events or join relevant online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the Neighbourhood Housing Officer position.
✨Tip Number 3
Prepare for scenario-based questions that may arise during interviews. Think about how you would handle specific situations related to ASB or tenancy breaches, as this will showcase your problem-solving skills and practical experience.
✨Tip Number 4
Highlight your communication and interpersonal skills in conversations with recruiters. Being able to effectively manage relationships with tenants is crucial for this role, so be ready to share examples of how you've successfully navigated challenging interactions in the past.
We think you need these skills to ace Neighbourhood Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing and tenancy management. Focus on your skills in managing ASB cases, communication, and relationship-building with tenants.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your previous experiences align with the role and demonstrate your understanding of housing legislation.
Showcase Relevant Skills: In your application, emphasise your strong communication and interpersonal skills. Provide examples of how you've successfully managed challenging situations with tenants or resolved complaints.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Housing Legislation
Familiarise yourself with the key housing legislation and best practices relevant to the role. This will not only demonstrate your expertise but also show that you are proactive and well-prepared for the challenges of the position.
✨Showcase Your Communication Skills
As a Neighbourhood Housing Officer, strong communication is crucial. Prepare examples of how you've effectively managed relationships with tenants, especially in challenging situations. This will highlight your interpersonal skills and ability to handle difficult conversations.
✨Prepare for Scenario-Based Questions
Expect questions that require you to think on your feet, such as handling ASB cases or tenancy breaches. Practise articulating your thought process and the steps you would take in various scenarios to demonstrate your problem-solving abilities.
✨Understand the Role's Responsibilities
Review the job description thoroughly and be ready to discuss how your previous experience aligns with the responsibilities listed. Highlight specific instances where you've successfully managed caseloads or dealt with tenancy issues to illustrate your suitability for the role.