At a Glance
- Tasks: Provide top-notch IT support and maintain cloud platforms for schools.
- Company: Join a values-led multi-academy trust focused on community impact.
- Benefits: Enjoy a competitive salary, generous holiday, and lifestyle discounts.
- Other info: Fully remote role with excellent training and career development opportunities.
- Why this job: Make a difference in education while growing your IT skills.
- Qualifications: Experience in IT support, especially in educational settings.
The predicted salary is between 31000 - 32000 € per year.
Your new company: This is a large, established multi-academy trust operating across multiple regions, serving a diverse range of primary and secondary schools, now consisting of around 40 academies. The trust is values-led, with a strong commitment to inclusion, collaboration and community impact, and has a track record of sustainable growth and educational improvement. The trust operates a centralised model, providing strategic leadership and shared services while empowering schools to focus on high-quality teaching and learning. Digital systems and IT services play a critical role in enabling this model, supporting curriculum delivery, safeguarding, compliance, and operational efficiency at scale. With significant pupil numbers, a broad geographic footprint and a mature governance structure, the trust places increasing emphasis on robust infrastructure, cyber security, and forward-looking digital strategy to support both current operations and future development.
Your new role: Reporting to the Regional IT Manager, they are looking to appoint an IT Engineer to join their established team at their Walkden site, providing a high level of IT support to end users. Working as part of the central IT team, you will help maintain a secure, reliable and scalable cloud environment that supports teaching, learning and business operations across the Trust.
- Supporting the day-to-day operation of cloud platforms (primarily Microsoft 365 and Azure)
- Monitoring system performance and responding to incidents and service requests
- Contributing to projects, upgrades and the ongoing development of Trust-wide cloud services
This is an exciting opportunity for an experienced IT Technician or IT Engineer to work for a forward-thinking organisation where there will be further opportunities for growth and development.
What you'll need to succeed: In order to be successful in securing this position, you will ideally have experience providing IT support in an educational setting, whether this be working for a school or college, or working for a managed service provider supporting the sector. You will have a passion for providing a high level of IT service, working face to face with end users and promoting the use of technology in the classroom. Excellent communication and relationship building skills are required, as well as a proactive approach to IT support.
What you'll get in return: In return, you will be joining a well-established central IT team where you will be fully supported upon joining the trust, and where you will also have access to further development and training. You will receive a competitive salary of between £31,000 and £32,000 and receive the trust's generous benefits package, which will include a local government pension scheme, 31 days holiday (plus bank) and various lifestyle and retail discounts and benefits.
IT Support Engineer {FULLY REMOTE} in Manchester employer: Hays Specialist Recruitment Limited
Join a large, established multi-academy trust that prioritises inclusion, collaboration, and community impact while providing a supportive and dynamic work environment. As an IT Support Engineer, you will benefit from a competitive salary, generous holiday allowance, and access to professional development opportunities within a values-led organisation committed to educational improvement. Embrace the chance to contribute to a forward-thinking digital strategy that enhances teaching and learning across a diverse range of schools.
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer {FULLY REMOTE} in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector or IT community. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Show off your skills! If you have experience with Microsoft 365 and Azure, consider creating a portfolio or a project that highlights your expertise. This can be a great conversation starter during interviews and shows you're proactive.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've provided excellent IT support or resolved issues quickly. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, you'll be the first to know about new opportunities tailored just for you!
We think you need these skills to ace IT Support Engineer {FULLY REMOTE} in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience in educational settings and any relevant skills with Microsoft 365 and Azure. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for IT support and how you’ve made a difference in previous roles. Let us know why you’re excited about joining our team and how you align with our values.
Showcase Your Communication Skills:Since this role involves working closely with end users, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can build relationships effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Azure, as these are key platforms for the role. Be ready to discuss your experience with cloud services and how you've used them to support educational environments.
✨Showcase Your Communication Skills
Since this role involves working closely with end users, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with non-technical staff or students to resolve IT issues.
✨Demonstrate Your Proactive Approach
Prepare to share instances where you've taken the initiative in your previous roles. Whether it’s identifying a recurring issue and implementing a solution or suggesting improvements to existing processes, show that you’re someone who doesn’t just wait for problems to arise.
✨Align with Their Values
Research the trust's commitment to inclusion and community impact. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission of enhancing teaching and learning through technology.
