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- Tasks: Provide top-notch IT support and troubleshoot tech issues for colleagues.
- Company: Join a friendly, collaborative IT Service team focused on growth.
- Benefits: Competitive pay, opportunities for development, and a supportive work environment.
- Other info: Great chance to grow in a dynamic professional services environment.
- Why this job: Make a real difference by solving problems and supporting your team.
- Qualifications: Hands-on IT support experience and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you a proactive, hands-on IT Support professional who loves solving problems and delivering exceptional service? We're looking for an IT & Applications Analyst to join our growing team and play a key role in supporting colleagues across the organisation.
As our new IT & Applications Analyst, you will:
- Provide high quality technical support via phone, email, remote tools and in person
- Troubleshoot hardware, software, application and networking issues
- Manage and maintain service tickets - ensuring clear updates and timely resolution
- Support user account administration and basic server related tasks
- Assist with Microsoft 365, Windows Desktop, and Azure Virtual Desktop (AVD)
- Support end user devices (PCs, laptops, mobile devices, printers)
- Contribute to IT projects and team knowledge documentation
- Join our out-of-hours paid overtime rota when required
If you possess a combination of some of the following skills, then LETS TALK!
- Experience in hands on IT support in a professional services environment
- Experience with: Windows Desktop, Microsoft 365, Active Directory user configuration, Basic networking (cabling, patching)
- Excellent problem solving and analytical skills
- Strong customer service skills - both face-to-face and remote
- Understanding of data protection and confidentiality
- Experience supporting legal applications (iManage, Proclaim, BigHand) is desirable but not essential.
- Experience working across multi-office environments
- Previous law firm or professional services experience
In return, you will be part of a friendly, collaborative IT Service team where your ideas, initiative and growth matter. We value continuous improvement and will support your development into specialist tools and technologies.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
IT & Applications Analyst in Manchester employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT & Applications Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in professional services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've solved problems in past roles. It’s all about demonstrating your hands-on experience.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or a networking event, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace IT & Applications Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the IT & Applications Analyst role. We want to see how your hands-on IT support experience shines through!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing your analytical skills in action, so don’t hold back!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your written application. Show us your strong customer service skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Desktop, Microsoft 365, and basic networking. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT issues before. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your analytical skills led to successful outcomes.
✨Customer Service is Key
Since this role involves a lot of user interaction, be prepared to demonstrate your strong customer service skills. Think of times when you went above and beyond to help a colleague or client, and share those stories during the interview.
✨Familiarise Yourself with the Company Culture
Research the company’s values and culture. Understanding their approach to teamwork and continuous improvement will help you align your answers with what they’re looking for, showing that you’re not just a fit for the role, but for the team too.