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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch repair services and ensure resident satisfaction.
- Company: Join a purpose-driven organisation focused on creating safe homes for communities.
- Benefits: Competitive salary, company vehicle, flexible working, and career development opportunities.
- Other info: Field-based role covering various West London areas with excellent growth potential.
- Why this job: Make a real difference in residents' lives while managing a dynamic team.
- Qualifications: Strong trade background, people-management skills, and customer service commitment required.
The predicted salary is between 49587 - 49587 £ per year.
Contract: Permanent
Location: West London - Sector 5 (covering Wembley, Acton, Harrow, Northwood)
Salary: £49,587 per annum (includes a £4,000 local job supplement)
About the Role
Repairs & Maintenance teams sit at the heart of our social purpose. Every day, they help create safe, warm and dry homes where residents feel proud to live. Following developments within the Repairs & Maintenance service, this organisation is seeking a passionate and driven Service Manager to join a busy London-based team. This is a highly visible, field-based role, supporting frontline operatives and contractors to deliver a high-quality, customer-focused, responsive repair service. As Service Manager, you will have direct responsibility for driving first-time-fix performance, quality standards, productivity and compliance across a large West London patch. You will play a key role in ensuring residents receive a reliable and professional repair service, while maintaining strong operational and financial controls.
Key Responsibilities
- Operative management: Provide professional advice and guidance to operatives on materials, methods and standards, ensuring all work complies with legislation and internal policies.
- Service delivery & quality: Monitor productivity, quality and progress of works through regular inspections (in-progress and post-completion).
- Contractor performance: Manage approved contractors to ensure work is delivered safely, compliantly, on time and within budget.
- Complaint resolution: Ensure timely investigation and resolution of complaints, with all actions captured and systems accurately updated.
- Commercial awareness: Work closely with commercial colleagues to ensure effective financial controls are in place and value for money is achieved.
- Health & safety: Ensure compliance with health and safety legislation and statutory obligations, promoting and monitoring safe working practices at all times.
Patch Coverage
Your designated area will cover the following postcodes: HA0, HA2, HA3, HA4, HA5, HA6, HA9, NW10, NW12, UB6, UB9, W10, W11, W12, W2, W3, W4, WD19, WD23.
Working Arrangements
This is a full-time, permanent role. You will be predominantly field-based, supporting operatives across your patch, with some administrative work from a central London office and the flexibility for home working. A company vehicle will be provided.
About You
You will bring a strong trade background, excellent people-management skills and a genuine commitment to customer service. You'll take pride in your work, enjoy supporting teams on the ground, and be motivated by making a real difference to residents' homes.
- Trade NVQ Level 3 or equivalent hands-on trade experience
- Up-to-date knowledge of building maintenance, Decent Homes standards and relevant safety legislation
- Experience of delivering an excellent, customer-focused repairs service
- Proven ability to manage and motivate operational teams
- Full UK driving licence
To apply: Please submit your CV and a covering statement outlining how you meet the essential criteria for the role.
Service Manager- Repairs in London employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager- Repairs in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to repairs and maintenance, and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your people-management skills and commitment to customer service, as these are key for the Service Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Manager- Repairs in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your trade background and any relevant experience in repairs and maintenance. We want to see how your skills align with our mission to provide a high-quality, customer-focused service.
Craft a Compelling Covering Statement: Your covering statement is your chance to shine! Use it to explain how you meet the essential criteria for the role. Be specific about your experience managing teams and delivering excellent customer service, as this is key for us.
Showcase Your People Skills: As a Service Manager, you'll be working closely with operatives and contractors. Make sure to highlight your people-management skills in both your CV and covering statement. We love seeing examples of how you've motivated teams and resolved complaints effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your trade knowledge and the latest building maintenance standards. Being able to discuss Decent Homes standards and relevant safety legislation confidently will show that you're serious about the role.
✨Showcase Your People Skills
As a Service Manager, you'll be managing operatives and contractors. Prepare examples of how you've successfully motivated teams or resolved conflicts in the past. This will demonstrate your excellent people-management skills.
✨Understand the Customer Focus
Be ready to talk about how you’ve delivered customer-focused services in previous roles. Think of specific instances where you went above and beyond to ensure satisfaction, as this aligns perfectly with the organisation's mission.
✨Prepare for Scenario Questions
Expect questions about handling complaints or ensuring compliance with health and safety regulations. Practise your responses to these scenarios, highlighting your problem-solving skills and ability to maintain high-quality service delivery.