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- Tasks: Lead a team to ensure high-quality repairs and maintenance for residents' homes.
- Company: Dynamic organisation dedicated to creating safe and comfortable living spaces.
- Benefits: Competitive salary, company vehicle, flexible working, and career development opportunities.
- Other info: Field-based role with a mix of hands-on support and administrative tasks.
- Why this job: Make a real difference in people's lives by improving their homes and communities.
- Qualifications: Strong trade background, people-management skills, and customer service focus required.
The predicted salary is between 49587 - 49587 £ per year.
Contract: Permanent
Location: West London - Sector 5 (covering Wembley, Acton, Harrow, Northwood)
Salary: £49,587 per annum (includes a £4,000 local job supplement)
About the Role
Every day, they help create safe, warm and dry homes where residents feel proud to live. Following developments within the Repairs & Maintenance service, this organisation is seeking a passionate and driven Service Manager to join a busy London-based team. This is a highly visible, field-based role, supporting frontline operatives and contractors to deliver a high-quality, customer-focused, responsive repair service.
As Service Manager, you will have direct responsibility for driving first-time-fix performance, quality standards, productivity and compliance across a large West London patch. You will play a key role in ensuring residents receive a reliable and professional repair service, while maintaining strong operational and financial controls.
- Operative management: Provide professional advice and guidance to operatives on materials, methods and standards, ensuring all work complies with legislation and internal policies.
- Service delivery & quality: Monitor productivity, quality and progress of works through regular inspections (in-progress and post-completion).
- Contractor performance: Manage approved contractors to ensure work is delivered safely, compliantly, on time and within budget.
- Complaint resolution: Ensure timely investigation and resolution of complaints, with all actions captured and systems accurately updated.
- Commercial awareness: Work closely with commercial colleagues to ensure effective financial controls are in place and value for money is achieved.
Ensure compliance with health and safety legislation and statutory obligations, promoting and monitoring safe working practices at all times. This is a full-time, permanent role. You will be predominantly field-based, supporting operatives across your patch, with some administrative work from a central London office and the flexibility for home working. A company vehicle will be provided.
You will bring a strong trade background, excellent people-management skills and a genuine commitment to customer service. You'll take pride in your work, enjoy supporting teams on the ground, and be motivated by making a real difference to residents' homes.
- Trade NVQ Level 3 or equivalent hands-on trade experience
- Up-to-date knowledge of building maintenance, Decent Homes standards and relevant safety legislation
- Experience of delivering an excellent, customer-focused repairs service
- Full UK driving licence
*The advertised salary includes a £4,000 local job supplement and a £1,000 market supplement.
Service Manager - Home based in London employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Home based in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission of creating safe, warm, and dry homes. Show them you're not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your responses to common interview questions, especially around service delivery and complaint resolution. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Manager - Home based in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Manager role. Highlight your trade background and any relevant management experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can make a difference in residents' homes. Keep it engaging and personal.
Showcase Your Achievements: Don’t just list your responsibilities; tell us about your achievements! Whether it’s improving first-time-fix rates or managing successful projects, we want to see how you’ve made an impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of building maintenance and Decent Homes standards. Being able to discuss these topics confidently will show that you're not just a candidate, but someone who truly understands the role and its responsibilities.
✨Showcase Your People Skills
As a Service Manager, you'll be managing operatives and contractors. Prepare examples of how you've successfully led teams or resolved conflicts in the past. This will demonstrate your excellent people-management skills and commitment to customer service.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like a complaint from a resident or a contractor failing to meet deadlines. Think through your responses ahead of time, focusing on your problem-solving abilities and how you ensure compliance with health and safety legislation.
✨Understand the Financial Side
Familiarise yourself with financial controls and value-for-money principles. Be prepared to discuss how you would work with commercial colleagues to maintain budgetary compliance while delivering high-quality services. This shows you're not just about operations, but also about the bottom line.