At a Glance
- Tasks: Lead service delivery teams and ensure top-notch ITIL processes are followed.
- Company: Join a large international consultancy with a focus on innovation.
- Benefits: Competitive daily rate, hybrid working, and opportunities for professional growth.
- Other info: Flexible hybrid work model and potential for contract extension.
- Why this job: Make a significant impact in a dynamic environment while managing key client relationships.
- Qualifications: Proven experience in service delivery and strong ITIL knowledge required.
Up to £600 per day (Inside IR35) South of London / Hybrid (1-2 days per week onsite) 6 Months
My client is a large International Consultancy who are hiring for a Service Delivery Director with excellent knowledge of ITIL, experience in CSAT and managing as well as delivering to SLAs, to work closely with a key end customer.
Key Requirements:
- Proven experience as a Service Delivery Director within large, complex environments
- Demonstrable experience of leading and managing multiple teams of Service Delivery Managers (SDMs), partners and International delivery teams
- Exceptional ITIL knowledge and understanding of ITIL processes
- CSAT and Service Relationship experience
- Proven experience of managing and delivering to SLAs
- Contract Management
- Exceptional knowledge of Incident, Problem and Change Management principles and processes
- Expertise in establishing, fostering and maintaining a continuous Service Improvement culture
- Flexible approach towards hybrid working
- Eligibility for Security Clearance (SC)
Nice to have:
- Active Security Clearance (SC)
- ITIL certification
Service Delivery Director - ITIL, CSAT, SLA, SC Clearance in London employer: Hays Specialist Recruitment Limited
As a leading International Consultancy, we pride ourselves on fostering a dynamic work culture that values collaboration and innovation. Our employees benefit from competitive remuneration, flexible hybrid working arrangements, and ample opportunities for professional growth within a supportive environment. Join us in the South of London, where you can make a meaningful impact while advancing your career in a complex and rewarding setting.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Director - ITIL, CSAT, SLA, SC Clearance in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in consultancy or service delivery. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and real-life examples of managing SLAs and CSAT. We want you to showcase your experience confidently, so practice answering common questions related to service delivery.
✨Tip Number 3
Don’t forget to tailor your approach! When you apply through our website, make sure your application highlights your experience with incident, problem, and change management principles. This will help you stand out to recruiters.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind. Plus, it shows your enthusiasm for the role, which is always a bonus in the competitive world of service delivery.
We think you need these skills to ace Service Delivery Director - ITIL, CSAT, SLA, SC Clearance in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to highlight your experience with ITIL, CSAT, and SLAs. We want to see how your background aligns with the role of Service Delivery Director, so don’t hold back on showcasing your relevant skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing passion and personality, so let us know what excites you about working with us and how you can contribute.
Showcase Leadership Experience:Since this role involves leading multiple teams, make sure to highlight your leadership experience. We want to know how you've successfully managed teams in complex environments and delivered results, so share those success stories!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss specific ITIL processes and how you've applied them in previous roles. This will show that you not only understand the theory but can also implement it effectively.
✨Demonstrate Your CSAT Experience
Prepare examples of how you've improved Customer Satisfaction (CSAT) in past positions. Think about metrics you've used, feedback you've gathered, and any initiatives you've led. This will highlight your ability to manage relationships and deliver results.
✨Showcase Your SLA Management Skills
Be ready to talk about your experience with Service Level Agreements (SLAs). Discuss how you've ensured compliance and what strategies you've implemented to meet or exceed these targets. This will demonstrate your capability in managing expectations and delivering quality service.
✨Emphasise Your Leadership Style
Since you'll be leading multiple teams, it's crucial to convey your leadership style. Share examples of how you've motivated and managed Service Delivery Managers and international teams. This will give them confidence in your ability to lead effectively in a complex environment.
