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- Tasks: Lead a team to ensure high-quality repairs and maintenance for residents' homes.
- Company: Dynamic organisation dedicated to creating safe and comfortable living spaces.
- Benefits: Competitive salary, company vehicle, flexible working options, and career development opportunities.
- Other info: Field-based role with a mix of hands-on support and administrative tasks.
- Why this job: Make a real difference in people's lives by improving their homes and communities.
- Qualifications: Strong trade background, people-management skills, and customer service focus required.
The predicted salary is between 49587 - 49587 £ per year.
Contract: Permanent
Location: West London - Sector 5 (covering Wembley, Acton, Harrow, Northwood)
Salary: £49,587 per annum (includes a £4,000 local job supplement)
About the Role
Every day, they help create safe, warm and dry homes where residents feel proud to live. Following developments within the Repairs & Maintenance service, this organisation is seeking a passionate and driven Service Manager to join a busy London-based team. This is a highly visible, field-based role, supporting frontline operatives and contractors to deliver a high-quality, customer-focused, responsive repair service.
As Service Manager, you will have direct responsibility for driving first-time-fix performance, quality standards, productivity and compliance across a large West London patch. You will play a key role in ensuring residents receive a reliable and professional repair service, while maintaining strong operational and financial controls.
- Operative management: Provide professional advice and guidance to operatives on materials, methods and standards, ensuring all work complies with legislation and internal policies.
- Service delivery & quality: Monitor productivity, quality and progress of works through regular inspections (in-progress and post-completion).
- Contractor performance: Manage approved contractors to ensure work is delivered safely, compliantly, on time and within budget.
- Complaint resolution: Ensure timely investigation and resolution of complaints, with all actions captured and systems accurately updated.
- Commercial awareness: Work closely with commercial colleagues to ensure effective financial controls are in place and value for money is achieved.
Ensure compliance with health and safety legislation and statutory obligations, promoting and monitoring safe working practices at all times. This is a full-time, permanent role. You will be predominantly field-based, supporting operatives across your patch, with some administrative work from a central London office and the flexibility for home working. A company vehicle will be provided.
You will bring a strong trade background, excellent people-management skills and a genuine commitment to customer service. You'll take pride in your work, enjoy supporting teams on the ground, and be motivated by making a real difference to residents' homes.
- Trade NVQ Level 3 or equivalent hands-on trade experience
- Up-to-date knowledge of building maintenance, Decent Homes standards and relevant safety legislation
- Experience of delivering an excellent, customer-focused repairs service
- Full UK driving licence
*The advertised salary includes a £4,000 local job supplement and a £1,000 market supplement.
Service Co-ordinator (Permanent) (Full Time) in London employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-ordinator (Permanent) (Full Time) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to repairs and maintenance, and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Co-ordinator (Permanent) (Full Time) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Manager role. Highlight your trade background and any relevant customer service experience to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about creating safe and warm homes, and how your previous experiences align with our mission at StudySmarter.
Showcase Your People Skills: As a Service Manager, you'll be working closely with operatives and contractors. Make sure to mention any experience you have in managing teams or resolving complaints effectively – we love to see that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of building maintenance and Decent Homes standards. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Showcase Your People Skills
As a Service Manager, you'll be managing operatives and contractors. Prepare examples of how you've successfully led teams or resolved conflicts in the past. This will demonstrate your excellent people-management skills.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like a complaint from a resident or a delay in repairs. Think through your approach beforehand so you can provide clear, structured answers during the interview.
✨Highlight Your Commercial Awareness
Since the role involves working closely with commercial colleagues, be prepared to discuss how you've managed budgets or ensured value for money in previous roles. This will show that you understand the financial side of service delivery.