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- Tasks: Manage communication with residents on exciting facade remediation projects across London.
- Company: Specialist contractor focused on facade remediation and fire safety works.
- Benefits: Competitive salary, job security, and opportunities for career progression.
- Other info: Fast-paced environment with multiple live sites and supportive team culture.
- Why this job: Be the voice for residents and make a real difference in their communities.
- Qualifications: Experience as a Resident Liaison Officer and strong communication skills required.
The predicted salary is between 33000 - 40000 £ per year.
Your new company
Our client is a specialist contractor delivering façade remediation and fire safety works across London. With an extremely busy and sustained order book, the business is currently operating across multiple live, occupied schemes throughout Central and South London, with project durations typically around three months per site.
Due to ongoing workload and continued project awards, several Resident Liaison Officers are being recruited to support live delivery teams across the capital.
Your new role
As a Resident Liaison Officer, you will be responsible for managing communication and engagement with residents across a portfolio of live façade remediation projects. This is a site-based role working across multiple live schemes, with occasional visits to a South East London office. The role will suit an experienced RLO who is comfortable working in a fast-paced environment, managing multiple sites and stakeholders simultaneously.
- Acting as the primary point of contact for residents during façade remediation works
- Coordinating resident communication across multiple occupied sites
- Preparing and issuing newsletters, letters and project updates
- Managing access arrangements and resident appointments
- Attending resident meetings, drop-ins and consultations
- Handling resident queries, concerns and complaints professionally and empathetically
- Supporting vulnerable residents where required
- Liaising closely with Site Managers and project teams
- Maintaining accurate records of resident engagement and correspondence
What you'll need to succeed
- Previous experience as a Resident Liaison Officer, ideally within:
- Façade remediation
- Fire safety or cladding works
- Planned maintenance or major works
What you'll get in return
- Permanent role with long-term workload security
- Salary £33,000 - £40,000, dependent on experience
- Exposure to high-volume façade remediation projects
- Opportunity to join a growing contractor with consistent project flow
- Career stability and progression within a specialist delivery team
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
RLO - Main contractor in London employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RLO - Main contractor in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on a Resident Liaison Officer role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their recent works in facade remediation and fire safety. This will help you show genuine interest and demonstrate how your experience aligns with their needs.
✨Tip Number 3
Practice your communication skills! As an RLO, you'll need to handle resident queries and complaints with empathy. Role-play common scenarios with a friend to build your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace RLO - Main contractor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Resident Liaison Officer. Highlight your experience in facade remediation and fire safety, and don’t forget to showcase your communication skills and ability to manage multiple sites.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this fast-paced environment. Mention specific experiences that demonstrate your empathy and professionalism when dealing with residents.
Showcase Your Organisation Skills: Since you'll be juggling multiple live sites, it's crucial to highlight your organisational skills. Provide examples of how you've successfully managed communications and appointments in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you on our radar for this exciting opportunity!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Projects
Familiarise yourself with the specific facade remediation projects the company is currently working on. Understanding the details of these projects will help you engage in meaningful conversations during the interview and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've effectively managed resident queries or complaints in the past. Highlight your ability to handle difficult situations with empathy and professionalism, as this will be crucial for the role.
✨Demonstrate Organisational Skills
Since you'll be managing multiple sites, it's important to showcase your organisational skills. Bring examples of how you've successfully coordinated communications across various stakeholders or projects. This will reassure the interviewers that you can handle the fast-paced environment.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the company's approach to resident engagement or how they support their staff in managing multiple projects. It shows you're proactive and genuinely interested in the role.