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- Tasks: Deliver excellent leasehold management and customer service on housing developments.
- Company: Dynamic recruitment agency with a focus on client satisfaction.
- Benefits: Competitive pay, hybrid working, and a supportive team environment.
- Other info: Initial 3-month contract with potential for growth in a vibrant London setting.
- Why this job: Make a real difference in housing management while developing your skills.
- Qualifications: Strong communication skills and knowledge of leasehold legislation required.
The predicted salary is between 52000 - 64000 £ per year.
The overall purpose of the role is to deliver an excellent leasehold management service and customer experience on housing developments which are partly or wholly owned and/or managed by third-party landlords and managing agents.
Our client is looking for a confident communicator with an excellent standard of written and verbal skills, supported by a solid working knowledge of key legislation such as the Landlord and Tenant Act 1985 (S18-30) and the Commonhold & Leasehold Reform Act 2002, as well as RICS and ARMA guidelines.
Strong working knowledge of scrutinising service charge demands, accounts and formal notices from managing agents and addressing areas of concern or non-compliance will be a key part of this role.
Essential:- Ability to read, interpret, apply, and explain complex title (i.e. leasehold) structures and provisions.
- Experience of providing high levels of Customer Service and meeting a wide range of customers' expectations.
- Experience of managing a large and varied workload, meeting performance targets.
- Experience and responsibility of health and safety compliance.
- Experience of affordable housing tenures (i.e. Shared Ownership, Affordable Rent).
Qualifications: Level 2 (GCSE Grades A*- C or equivalent) in Maths and English.
Managing Agent Officer - Leasehold in London employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managing Agent Officer - Leasehold in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal skills, try mock interviews with friends or family. The more comfortable you are speaking about your experience, the better you'll come across.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Managing Agent Officer - Leasehold in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Managing Agent Officer role. Highlight your experience with leasehold management and customer service, and don’t forget to mention your knowledge of relevant legislation like the Landlord and Tenant Act.
Show Off Your Communication Skills: Since this role requires excellent written and verbal skills, use your application to demonstrate these abilities. Keep your language clear and professional, and make sure to proofread for any typos or errors before hitting send!
Highlight Relevant Experience: Be sure to include specific examples from your past work that showcase your ability to manage a varied workload and meet performance targets. This will help us see how you can contribute to our team right from the start.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Legislation
Make sure you brush up on the Landlord and Tenant Act 1985 and the Commonhold & Leasehold Reform Act 2002. Being able to discuss these laws confidently will show that you understand the legal framework of leasehold management.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you met or exceeded customer expectations, as this role heavily relies on strong communication and customer interaction.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage a varied workload and meet performance targets. Share strategies you use to stay organised and prioritise tasks, especially when dealing with multiple clients or projects.
✨Familiarise Yourself with Service Charges
Understand how to scrutinise service charge demands and accounts. Be prepared to discuss any experience you have in identifying non-compliance or areas of concern, as this will be crucial for the role.