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For Companies At a Glance
- Tasks: Own and manage global data applications, ensuring performance and continuous improvement.
- Company: Join Hays, a leading recruitment firm with a bold tech strategy.
- Benefits: Competitive salary, bonus, and comprehensive benefits package.
- Other info: Engage with senior stakeholders and work in a dynamic, global environment.
- Why this job: Make a real impact on service performance and user experience.
- Qualifications: Experience in IT service management and platform governance required.
The predicted salary is between 55000 - 65000 £ per year.
Important High Level Summary Notes
For this role, you must be able to demonstrate:
- End-to-end ownership of enterprise data applications
- Accountability for service performance (SLAs, SLOs, KPIs), stability, and lifecycle management
- Experience operating within ITSM frameworks (incident, problem, change, release governance)
- Ownership of service governance, reporting, and continuous improvement at scale
- Exposure to vendor-managed services and supplier governance
- Experience managing small-scale platform changes (config, workflow, access), not engineering delivery
The Role
A unique opportunity to join Hays, a FTSE 250 recruitment leader with a global footprint, undertaking a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading technology. This role is responsible for the end-to-end ownership of a global data/analytics platform service domain, ensuring performance, stability, governance, and continuous improvement.
You will sit between Technology Operations, Architecture, and business stakeholders, ensuring that platform services are well-governed, aligned to enterprise standards, and delivering measurable value. This is a service ownership role, not an engineering or product position.
What You'll Own
- Service Ownership & Performance: Own service performance end-to-end, ensuring availability, reliability, and KPI/SLA achievement across the platform domain.
- Governance & Service Lifecycle: Define and maintain governance frameworks across incidents, problems, changes, and releases. Drive service maturity and consistency globally.
- Platform Change Oversight: Own and govern small-scale platform changes including configuration updates, workflows, and access models. Ensure changes are controlled, tested, and aligned with standards.
- Vendor & Supplier Management: Manage managed service providers and ensure vendor performance, compliance, and accountability.
- Cost & Demand Management: Own budget visibility, cost transparency, and consumption optimisation. Align demand, capacity, and delivery priorities.
- Stakeholder & Cross-Functional Alignment: Partner with Architecture, Security, PMO, and regional teams to ensure services are aligned with enterprise direction and business needs.
- Reporting & Insight: Deliver executive-level reporting, service dashboards, and performance insights to drive informed decision-making.
What We're Looking For
You will bring experience from complex, enterprise-scale environments where platform services are globally distributed and business-critical. Key experience includes:
- Ownership of platform or domain-level services (cloud, data, SaaS, or infrastructure platforms)
- Strong grounding in IT service management (ITIL) and operational governance
- Experience defining and managing SLAs, SLOs, KPIs, and service performance frameworks
- Exposure to vendor-managed environments and supplier governance
- Strong stakeholder management across Technology, Architecture, and business functions
- Ability to operate above delivery, influencing outcomes rather than executing tasks
Why This Role?
- Ownership: End-to-end accountability for a critical global platform domain
- Visibility: Regular engagement with senior stakeholders and cross-functional leaders
- Impact: Direct influence on service performance, cost, and user experience
- Complexity: Operate across multiple regions, vendors, and service layers
Package: Competitive salary + bonus + benefits aligned to the scope and seniority of the role.
Data Applications Service Manager in London employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Applications Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their data applications and how they align with your experience. We want you to walk in feeling confident and ready to showcase how you can own service performance and governance.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience with SLAs, KPIs, and vendor management in a way that highlights your accountability and service ownership. We’re here to help you articulate your value clearly and effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Data Applications Service Manager in London
Some tips for your application 🫡
Show Your Ownership Skills: Make sure to highlight your experience with end-to-end ownership of data applications. We want to see how you've managed service performance and stability in your previous roles, so don’t hold back on those examples!
Speak Our Language: Use the terminology from the job description in your application. If you’ve worked with SLAs, KPIs, or ITSM frameworks, mention them! This shows us that you understand what we’re looking for and can hit the ground running.
Demonstrate Governance Experience: We’re keen on your experience with service governance and lifecycle management. Share specific instances where you’ve defined governance frameworks or driven continuous improvement. It’ll make your application stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Stuff
Make sure you’re well-versed in the end-to-end ownership of enterprise data applications. Brush up on your knowledge of SLAs, SLOs, and KPIs, as these will likely come up during the interview. Being able to discuss your experience with service performance and lifecycle management will show that you’re a strong candidate.
✨ITSM Framework Familiarity
Since this role requires experience within ITSM frameworks, be prepared to talk about your familiarity with incident, problem, change, and release governance. Have specific examples ready that demonstrate how you've successfully navigated these processes in past roles.
✨Showcase Your Governance Skills
Highlight your experience with service governance and continuous improvement. Be ready to discuss how you’ve defined and maintained governance frameworks in previous positions, and how you’ve driven service maturity and consistency across teams.
✨Stakeholder Management is Key
This role involves significant interaction with various stakeholders. Prepare to share examples of how you’ve effectively managed relationships across technology, architecture, and business functions. Demonstrating your ability to influence outcomes rather than just executing tasks will set you apart.