At a Glance
- Tasks: Manage a portfolio of corporate clients and ensure exceptional service delivery.
- Company: Established Independent Mortgage Brokerage in Central London with a fun, sociable culture.
- Benefits: Competitive salary, annual bonus, hybrid working, and great progression opportunities.
- Other info: Fast-paced environment with opportunities for career advancement.
- Why this job: Join a growing team and make a real impact on client satisfaction and engagement.
- Qualifications: Experience in B2B client management and a natural ability to build rapport.
The predicted salary is between 45000 - 45000 £ per year.
Our client, a well-established, growing Independent Mortgage Brokerage based in Central London, are looking to recruit a fun, sociable Client Success Manager to join their Corporate-facing team. Working on a hybrid basis (3 days in the office / 2 days working from home), this is an incredible opportunity for the perfect candidate!
Our client have been established for just over 20 years and have grown to close to 70 FTE, with a further 150+ freelance employees. Due to their growth and consistent success, they are now actively seeking the perfect candidate to join their B2B Client Services department, ensuring an incredible service is afforded to all corporate clients.
In a nutshell, your responsibilities will include:
- Overseeing a portfolio of 100-150 corporate clients
- Monitoring client engagement/feedback for each account - feeding back to internal team(s)
- Creating bespoke promotional plans for key clients
- Conducting regular performance reviews to ensure client satisfaction/spend
- Meeting with clients both over video and (on occasion and with 'key' clients) in person
- Offering an exceptional service to all clients
In order to be considered for this position, it is ESSENTIAL that you have the following:
- Experience of owning an external B2B client base
- Experience of conducting regular business reviews to increase satisfaction/spend/engagement
- Natural ability to build rapport with external clients
- Articulate, credible telephone manner
- Fun, sociable personality!
*Although not essential, any candidates with experience of facing decision-makers within HR are urged to apply!*
In addition to a very competitive basic salary of £45,000, our client are also offering the following:
- Annual bonus up to £4,000 (based on individual and company performance)
- Hybrid-working model (3 days in the office / 2 days working from home)
- Fantastic working hours: Monday - Friday: 9.00am - 5.30pm
- Amazing progression opportunities!
Our client are looking to move very quickly on this, so any interested candidate(s) are urged to apply at their earliest convenience!
Client Services Lead in London employer: Hays Specialist Recruitment Limited
Join a vibrant and dynamic Independent Mortgage Brokerage in Central London, where a fun and sociable work culture thrives. With a strong focus on employee growth and a hybrid working model, you will enjoy a competitive salary, annual bonuses, and ample opportunities for career progression while working with a diverse portfolio of corporate clients.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Services Lead role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and their client base, and think about how your experience aligns with their needs. Practise answering common interview questions and be ready to showcase your fun, sociable personality!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that perfect job, and applying directly can sometimes give you an edge over other candidates. Let’s get you that Client Services Lead role!
We think you need these skills to ace Client Services Lead in London
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your fun and sociable personality. Use a friendly tone and don’t be afraid to let your character shine through.
Tailor Your Experience:Highlight your experience with B2B client management. We’re looking for someone who can own a portfolio, so make sure to detail your relevant achievements and how you've built rapport with clients in the past.
Be Specific About Your Skills:When discussing your skills, be specific! Mention your experience with conducting business reviews and how you’ve increased client satisfaction or engagement. We love numbers, so if you have metrics to share, even better!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Clients
Before the interview, research the company’s client base and understand their needs. Familiarise yourself with the types of corporate clients they work with and think about how you can enhance their experience. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Rapport-Building Skills
During the interview, be prepared to discuss specific examples of how you've built relationships with clients in the past. Use anecdotes that highlight your sociable personality and ability to connect with others. This is crucial for a role that requires a fun and engaging approach to client services.
✨Prepare for Performance Reviews
Since conducting regular business reviews is part of the job, come equipped with ideas on how you would approach these meetings. Think about metrics you would track and how you would present feedback to clients. This demonstrates your strategic thinking and commitment to client satisfaction.
✨Be Ready for Hybrid Work Discussions
As this role involves a hybrid working model, be prepared to discuss your experience with remote work and how you manage client relationships in a virtual environment. Highlight any tools or strategies you use to maintain engagement and communication, showing that you can thrive in both office and home settings.
