At a Glance
- Tasks: Manage critical insurance systems and improve service quality in a dynamic environment.
- Company: Leading firm in the London Market with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a transformative team and make a real difference in service delivery.
- Why this job: Take ownership of impactful projects and enhance core insurance platforms.
- Qualifications: Experience in application support and vendor management within the insurance sector.
The predicted salary is between 60000 - 80000 £ per year.
Core Applications Manager - London (Hybrid)
High level overview - please read carefully before applying. This role is suited to candidates currently working in application support, service delivery or production support roles within the London Market or speciality insurance sector, with proven experience managing offshore vendors and owning live insurance platforms (underwriting, claims or document management systems). If you do not have direct insurance exposure, particularly within a Lloyd's or speciality environment, this is unlikely to be the right fit.
The role involves taking ownership of a portfolio of business-critical systems supporting underwriting, claims and enterprise document management. This is a key role within a product-led transformation, focused on improving platform stability, service quality and vendor performance across a complex application landscape.
You will be responsible for managing the day-to-day operation of core systems in production, working closely with internal stakeholders across multiple lines of business to ensure incidents, problems and enhancements are handled effectively. A major focus of the role is the management of third-party vendors and offshore service providers, ensuring accountability, driving improvements in delivery quality and resolving performance issues across managed services.
This is a hands-on leadership position requiring someone who is comfortable operating in live environments, managing P1 and P2 incidents, and navigating the realities of large-scale, multi-vendor ecosystems. You will play a key role in improving how services are delivered, working within established IT service management frameworks while supporting ongoing transformation initiatives.
To be successful, you will bring strong experience in service management within insurance, including vendor and offshore team oversight. You will have worked with tools such as ServiceNow and ideally Azure DevOps, and understand how to operate within structured environments covering incident, problem and release management. Experience with platforms such as Guidewire, Verisk or enterprise content and communications management systems is beneficial but not essential.
This is a high-impact role offering visibility across both technology and the business, suited to someone looking to step into a position with real ownership and influence over how core insurance systems are delivered and supported.
Applications Manager in London employer: Hays Specialist Recruitment Limited
As a leading player in the London Market, our company offers an exceptional work environment for an Applications Manager, where innovation meets tradition. With a strong focus on employee growth and development, we provide opportunities to enhance your skills while working on critical insurance platforms in a hybrid setting. Our collaborative culture encourages open communication and accountability, making it an ideal place for professionals looking to make a meaningful impact in the insurance sector.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Applications Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance sector and let them know you're on the hunt for an Applications Manager role. A friendly chat can lead to insider info or even a referral, which can make all the difference.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of service management and vendor oversight. Be ready to share specific examples of how you've tackled P1 and P2 incidents in the past. We want to see that hands-on leadership vibe!
✨Tip Number 3
Don’t forget to showcase your experience with tools like ServiceNow and Azure DevOps. If you’ve got stories about improving platform stability or enhancing service quality, make sure to highlight those during your conversations.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Applications Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Applications Manager role. Highlight your experience in application support and managing offshore vendors, as well as any relevant tools you've used like ServiceNow or Azure DevOps.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've improved service quality or managed incidents in previous positions, especially within the insurance sector.
Showcase Your Leadership Skills:Since this is a hands-on leadership position, emphasise your experience in leading teams and managing third-party vendors. We want to see how you've driven improvements and resolved performance issues in past roles.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Applications Inside Out
Make sure you have a solid understanding of the core applications relevant to the role, especially those used in underwriting, claims, and document management. Familiarise yourself with how these systems operate and their importance in the insurance sector.
✨Showcase Your Vendor Management Skills
Be prepared to discuss your experience managing offshore vendors and third-party service providers. Highlight specific examples where you've improved delivery quality or resolved performance issues, as this will demonstrate your hands-on leadership capabilities.
✨Understand IT Service Management Frameworks
Brush up on IT service management frameworks, particularly incident, problem, and release management. Be ready to explain how you've applied these frameworks in past roles, especially in high-pressure environments.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in live environments. Think of examples where you've managed P1 and P2 incidents, and be ready to walk through your thought process and actions taken during those situations.
