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- Tasks: Assist customers with inquiries and provide exceptional service in Welsh.
- Company: Local government organisation with a supportive team environment.
- Benefits: Competitive pay of £15ph, full-time hours, and hybrid work options.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Fluent in Welsh and English, confident phone manner, and good IT skills.
- Other info: Ongoing temporary role with potential for career growth.
The predicted salary is between 12 - 18 £ per hour.
A local government organisation is looking to recruit a number of temporary Welsh speaking customer service officers to assist with a busy period!
Slotting into an already busy team, your role as customer services officer will have you assisting with a high number of calls from customers of the organisation. Utilising your fluent Welsh speaking capabilities, you will be able to confirm with service signposting, user diagnostics and assist with general enquiries. You will be responsible for the accurate recording of data and providing exceptional customer service.
What you'll need to succeed:
- You will need to have a confident telephone manner and relish working in a fast-paced environment.
- You will have a positive attitude and be able to multitask effectively to achieve a desired outcome.
- You will be a people person and be able to communicate fluently in both English & Welsh.
- You will have good IT skills and be able to use MS Office to a basic level.
- Must be available from the end of January for an anticipated 5 months.
- Due to the nature of the role, it is subject to passing a DBS check.
What you'll get in return:
- You will get the fantastic opportunity to work on an ongoing temporary basis receiving a competitive rate of pay of £15ph.
- Full-time hours, Mon-Fri available based in Caernarfon.
- Free on-site parking is available, and you may also work in a hybrid manner beyond training, which is anticipated to last 1 month.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Welsh Speaking Customer Service Agent in Llanwnda employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh Speaking Customer Service Agent in Llanwnda
✨Tip Number 1
Make sure you brush up on your Welsh! Since this role requires fluent communication, practice speaking and listening to ensure you're confident during the interview. We want you to shine!
✨Tip Number 2
Prepare for those common customer service scenarios. Think about how you'd handle tricky calls or difficult customers. We recommend role-playing with a friend to get comfortable with your responses.
✨Tip Number 3
Show off your multitasking skills! During the interview, share examples of how you've juggled multiple tasks in a fast-paced environment. We love hearing about your experiences!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to help you every step of the way!
We think you need these skills to ace Welsh Speaking Customer Service Agent in Llanwnda
Some tips for your application 🫡
Show Off Your Welsh Skills: Since this role requires fluent Welsh, make sure to highlight your language skills in your CV and cover letter. We want to see how you can use your Welsh to provide top-notch customer service!
Tailor Your CV: Don’t just send the same CV for every job! Tailor it to match the job description. Focus on your experience with customer service and any relevant IT skills. We love seeing how you fit into our team!
Keep It Professional Yet Friendly: When writing your cover letter, keep a friendly tone but maintain professionalism. We’re looking for someone who can connect with customers, so let your personality shine through!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll get your application straight to the right people. Don’t miss out!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Brush Up on Your Welsh
Since this role requires fluent Welsh speaking, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in Welsh to boost your confidence.
✨Know the Company and Its Services
Research the local government organisation and understand the services they provide. This will help you answer questions more effectively and show that you're genuinely interested in the role and the company.
✨Show Off Your Multitasking Skills
Prepare examples of how you've successfully multitasked in previous roles. The interviewers will want to see that you can handle a busy environment, so be ready to discuss specific situations where you juggled multiple tasks efficiently.
✨Demonstrate Your Customer Service Skills
Think of a few standout customer service experiences you've had, whether as a customer or in a previous job. Be prepared to share these stories, highlighting how you resolved issues and provided exceptional service.
