Customer Contact Centre Advisor in Llanwnda

Job Description

Welsh Speaking Customer Service Officer Swyddog Gwasanaethau Cwsmer – Siarad Cymraeg Location / Lleoliad: Caernarfon Pay / Cyflog: £15 per hour Contract / Cytundeb: Temporary – Approx. 5 months (starting Februrary) Hours / Oriau: Full-time, Monday-FridayThe Opportunity / Y CyfleLooking for a role where your Welsh language skills truly make a difference? This is a chance to support a respected local government organisation during a busy period, helping people access vital services and information. You'll play a key part in delivering exceptional customer care and ensuring every interaction counts.Chwilio am rôl lle mae eich sgiliau Cymraeg yn gwneud gwahaniaeth gwirioneddol? Dyma gyfle i gefnogi sefydliad llywodraeth leol sy'n cael ei barchu yn ystod cyfnod prysur, gan helpu pobl i gael mynediad at wasanaethau a gwybodaeth hanfodol. Byddwch yn chwarae rhan allweddol wrth ddarparu gofal cwsmeriaid eithriadol a sicrhau bod pob rhyngweithio'n cyfrif.What You'll Be Doing / Beth Fyddwch Chi'n Ei Wneud Answering a high volume of calls with professionalism Providing clear guidance and signposting to services Recording accurate data and resolving queries Using your Welsh language skills to deliver a first-class experience Ateb nifer fawr o alwadau gyda phroffesiynoldeb Darparu arweiniad clir a chyfeirio at wasanaethau Cofnodi data'n gywir a datrys cwestiynau Defnyddio eich sgiliau Cymraeg i ddarparu profiad o'r radd flaenafWhat You'll Need / Yr Hyn Sydd Angen Arnoch Fluent in Welsh & English Confident and friendly telephone manner Basic MS Office skills Positive attitude and ability to multitask Available from end of January for approx. 5 months DBS check required Yn rhugl yn Gymraeg a Saesneg Hyderus a chyfeillgar ar y ffôn Sgiliau sylfaenol MS Office Agwedd gadarnhaol a gallu i wneud sawl peth ar unwaith Ar gael o ddiwedd Ionawr am tua 5 mis Gwiriad DBS yn ofynnolWhy This Role Stands Out / Pam Mae'r Rôl Hon Yn Wahanol Competitive pay: £15 per hour Full-time hours, Mon-Fri Free on-site parking Hybrid working after training Comprehensive training provided (1 month) Cyflog cystadleuol: £15 yr awr Oriau llawn amser, Llun-Gwener Parcio am ddim ar y safle Gwaith hybrid ar ôl hyfforddiant Hyfforddiant cynhwysfawr (1 mis) Cyfle i wneud gwahaniaeth gwirioneddol yn eich cymuned Ready to use your Welsh skills in a role that matters? Apply today! Yn barod i ddefnyddio eich sgiliau Cymraeg mewn rôl sy'n bwysig? Ymgeisiwch heddiw!

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