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- Tasks: Provide hands-on IT support to primary schools, resolving technical issues and maintaining systems.
- Company: A respected managed service provider focused on enhancing education through technology.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Join a values-driven team dedicated to empowering educational institutions.
- Why this job: Make a real difference in education while developing your IT skills in a dynamic team.
- Qualifications: Experience in IT support, strong customer service skills, and knowledge of Microsoft 365.
The predicted salary is between 32000 - 35000 £ per year.
Your new company is a well-established and highly regarded education-focused managed service provider, working in close partnership with schools, academies and multi-academy trusts. It delivers reliable, high-quality digital and technology services that enable educational institutions to operate securely, efficiently and with confidence.
Operating across the North West supporting over 150 schools, the organisation supports a diverse range of educational settings, providing end-to-end technology solutions including infrastructure, cloud services, cybersecurity, digital platforms and ongoing support. Its approach is rooted in a deep understanding of the education landscape, safeguarding responsibilities and the operational pressures faced by schools and trusts. The organisation is values-driven and relationship-led, prioritising long-term partnerships over transactional service delivery, and they work collaboratively with leaders and staff to design practical, sustainable digital solutions that genuinely support teaching, learning and operational effectiveness.
As the organisation continues to grow, it is investing in its people, processes and technology to strengthen its service offering and scale responsibly. It offers a professional, supportive environment where individuals are trusted, empowered and encouraged to contribute ideas, develop their expertise and make a meaningful impact within the education sector.
Your new role involves reporting to the IT Service Director, sitting within a dedicated education-focused technical services team, providing first line and second line IT support to primary schools across Merseyside. You will work closely with schools to resolve day-to-day technical issues, maintain secure and reliable systems, and ensure technology consistently supports teaching, learning and school operations. The role is hands-on and varied, covering helpdesk support, on-site and remote troubleshooting, system maintenance, device builds and installations, and the ongoing monitoring of backups, security and filtering systems.
As an IT Technician joining this reputable managed service provider, you will become an integral part of the team where you will further develop your own skills and knowledge.
What you'll need to succeed: In order to be successful in securing this position, you will ideally have IT support experience in the education sector, having worked in a school, college or multi-academy trust setting. You will have a proactive approach to providing IT support, with experience working in an end-user-facing setting, where excellent customer service and communication skills are required. You will have a strong working knowledge of Microsoft 365, as well as ideally a working knowledge of systems and technologies in the education sector.
What you'll get in return: In return, you will be paid a competitive salary of between £32,000 and £35,000 depending on the level of your experience, as well as knowledge of the education sector. You will become an integral part of this well-established team where you will have the opportunity to further develop your own skills and knowledge.
What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
IT Techncian in Liverpool employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Techncian in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your contacts in the education sector and let them know you're on the lookout for an IT Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer at local schools or offer to help friends with their tech issues. This not only boosts your CV but also shows potential employers that you're proactive and passionate about IT support in education.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios, especially those relevant to schools. Be ready to discuss how you've tackled technical issues in the past and how you can contribute to a positive learning environment through technology.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find roles that match your skills and interests. Plus, it shows you're serious about joining our team and making a difference in the education sector.
We think you need these skills to ace IT Techncian in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight your experience in IT support, especially in educational settings, and showcase your skills with Microsoft 365 and customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting schools and how your background makes you a great fit for our team at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and any other relevant systems used in education. Be ready to discuss how you've used these tools in previous roles, especially in a school or educational setting.
✨Showcase Your Customer Service Skills
Since this role involves working closely with schools, highlight your experience in providing excellent customer service. Prepare examples of how you've resolved technical issues for end-users and maintained a positive relationship with them.
✨Understand the Education Landscape
Familiarise yourself with the specific challenges faced by schools and multi-academy trusts. This will help you demonstrate your understanding of their needs and how you can contribute to their operational effectiveness.
✨Prepare for Hands-On Scenarios
Expect practical questions or scenarios during the interview. Think about how you would approach troubleshooting common IT issues in a school environment, and be ready to explain your thought process clearly.