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- Tasks: Deliver efficient lettings services and support sustainable tenancies.
- Company: A forward-thinking social housing provider focused on tenant satisfaction.
- Benefits: Weekly pay, competitive hourly rate, flexible payment options.
- Other info: Collaborative environment with opportunities to support vulnerable customers.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience in lettings, confidence with ICT systems, and knowledge of housing legislation.
The predicted salary is between 30000 - 40000 £ per year.
A forward-thinking social housing provider committed to delivering high-quality, customer-centred services, improving tenant satisfaction, and creating sustainable communities across the region.
You'll play a key part in delivering an efficient lettings service that reduces void times, minimises rent loss, and supports sustainable tenancies. The role covers end-to-end lettings activity including notices, keys, advertising, allocations, viewings, sign-ups, housing applications, CBL enquiries, tenancy creation, and early tenancy support. You'll work closely with internal teams, contractors, and local authorities while ensuring compliance with housing legislation, regulatory standards, safeguarding, and customer-centric service delivery.
What You'll Need to Succeed:
- Experience in a lettings and/or allocations role.
- Experience using Property Pool, conducting viewings and sign ups.
- Confidence with ICT systems, knowledge of social housing legislation, and experience supporting vulnerable customers are essential.
What You'll Get In Return:
- Weekly pay
- Competitive hourly rate
- Option to be paid PAYE or Umbrella
Lettings Officer employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Lettings Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of social housing legislation and lettings processes. We recommend practising common interview questions related to customer service and tenancy support, so you can showcase your skills confidently.
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values. Since we’re all about delivering high-quality, customer-centred services, make sure to highlight your commitment to tenant satisfaction in your conversations.
✨Tip Number 4
Use our website to apply directly for roles that catch your eye. It’s quick and easy, plus it shows employers you’re serious about joining their team. Remember, the more tailored your application, the better your chances!
We think you need these skills to ace Lettings Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lettings Officer role. Highlight your experience in lettings and allocations, and don’t forget to mention any relevant ICT skills or knowledge of social housing legislation.
Showcase Your Customer Service Skills: Since this role is all about delivering customer-centred services, be sure to showcase your experience supporting vulnerable customers. Share specific examples that demonstrate your ability to improve tenant satisfaction.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to upload your CV directly, ensuring we get your application as quickly as possible!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Stuff
Make sure you brush up on social housing legislation and the lettings process. Familiarise yourself with key terms and practices, especially around void times and tenancy support. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in lettings or allocations. Talk about how you've successfully conducted viewings, managed sign-ups, or supported vulnerable customers. Real-life stories can make a big impact!
✨Be Customer-Centric
Since the company values customer satisfaction, think about how you can demonstrate your commitment to providing excellent service. Prepare to discuss how you've handled challenging situations with tenants or how you've improved tenant experiences in previous roles.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the company's approach to reducing void times or how they support their staff in delivering customer-centric services. This shows your genuine interest in the role and the organisation.