At a Glance
- Tasks: Engage with residents, ensuring they feel informed and supported during housing refurbishments.
- Company: Hays Recruitment, dedicated to improving local communities through social housing projects.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Dynamic role with the chance to work in various locations like Nottingham, Leicester, and Northampton.
- Why this job: Make a real difference in people's lives while enhancing your communication and problem-solving skills.
- Qualifications: Strong interpersonal skills and a passion for community engagement.
The predicted salary is between 30000 - 40000 £ per year.
Hays Recruitment are seeking Resident Liaison Officers to support our client's social housing refurbishment programmes. We are looking for RLO's in the locations below:
- Nottingham
- Leicester
- Northampton
Why This Role Matters
As a Resident Liaison Officer, you'll be the heartbeat of our client's refurbishment projects - making sure residents feel informed, supported, and valued every step of the way. You'll turn potentially disruptive works into a smooth, positive experience by building trust, solving problems, and championing excellent customer care. This is a role for someone who thrives on people interaction, enjoys variety, and wants to make a real difference in local communities.
What You'll Be Doing
- Resident Engagement Communication
- Build strong, professional relationships with residents from start to finish.
- Clearly explain project timelines, impacts, and expectations.
- Host resident meetings, drop-ins, and consultations.
- Share regular updates through letters, emails, calls, and face-to-face visits.
- Customer Care
- Be the go-to contact for resident questions, concerns, and complaints.
- Resolve issues quickly and professionally, escalating when needed.
- Provide tailored support for vulnerable residents.
- Track satisfaction and help drive continuous improvement.
- Project Coordination
- Work closely with site teams, contractors, and housing providers.
Resident Liaison Officer in Leicester employer: Hays Specialist Recruitment Limited
As a Resident Liaison Officer with our client, you will be part of a dynamic team dedicated to enhancing the lives of residents in Nottingham, Leicester, and Northampton through impactful social housing refurbishment projects. The company fosters a supportive work culture that prioritises employee growth, offering training and development opportunities to help you excel in your role while making a meaningful difference in local communities. With a strong emphasis on collaboration and customer care, this is an excellent employer for those who thrive on people interaction and seek to contribute positively to their surroundings.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
