Regional FM Manager in Leicester

Main Purpose

Reporting to the Account Manager on a National Total Facilities Management (TFM) Contract, the Regional Operations FM Manager is responsible for managing operations and delivering revenue targets within the Midlands region.

Key Responsibilities

• Collaborate with the Account Manager to develop annual business objectives, plans, and budgets.
• Deliver revenue within agreed budgets and targets.
• Plan and manage the work schedule for the region.
• Drive compliance with Health and Safety standards and ensure close-call reporting.
• Ensure teams have a consistent understanding of systems and processes.
• Support and contribute to continuous improvement initiatives.
• Understand, anticipate, and deliver client requirements, including monthly reporting.
• Foster a culture of customer centricity.
• Manage supplier relationships, including outsourced and subcontractor partners.
• Lead and manage direct reports, ensuring high performance and engagement.
• Maintain a high level of statutory compliance.

Size and Scope

• Direct management of approximately 4 Team Leaders.
• Overall responsibility for a region with a headcount of approximately 60.
• Reports to the Account Manager.
• Responsible for a large geographical area.
• Typically responsible for revenue up to £5 million.

Person Requirements

Qualifications:

• IOSH Managing Safety (or equivalent)
• Legionella Responsible Person certification (desirable)
• IWFM (desirable)

Skills:

• Strong communication, relationship management, and influencing skills
• Decisive and accountable within an operational structure
• Proven leadership skills with gravitas and credibility
• Report writing and data presentation abilities
• Experience with facilities management software (e.g., MRI Evolution)

Experience:

• Proven success in FM and Maintenance contract performance and leadership
• Experience developing and delivering business plans
• Experience managing contract performance and health safety
• Ideally, experience in TFM contracts and delivering against KPIs
• Knowledge of SFG20 standards
• Valid driving licence

Personal Profile

• Able to conduct Employee Engagement Visits (EEV)
• Strong initiative to drive change and improvement
• Excellent leadership, influencing, and communication skills
• Willingness to participate in an on-call rota (allowance paid)
• Willingness to travel around the region and occasionally elsewhere

What you'll get in return

• Salary up to £55k + company car (electric) or car allowance
• Clear career progression pathways into senior roles.
• Access to professional and leadership training programmes.
• 24 days' annual leave plus bank holidays, with the option to purchase additional leave.
• Generous pension scheme with enhanced employer contributions.
• Flexible and hybrid working options to help support work-life balance.
• A range of flexible benefits including insurance options, Cycle to Work scheme and discounted gym membership.
• Access to an online discounts platform for retail, health and lifestyle savings.
• Two paid Social Impact Days each year to support volunteering or fundraising activities.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.