At a Glance
- Tasks: Manage tenancy services and tackle complex housing issues to support communities.
- Company: A values-driven housing organisation focused on customer-first services.
- Benefits: Competitive pay, flexible working, and professional development opportunities.
- Other info: Dynamic role with travel flexibility and varied responsibilities.
- Why this job: Make a real difference in people's lives and contribute to safe communities.
- Qualifications: Experience in housing management and strong case management skills required.
The predicted salary is between 56000 - 64000 € per year.
Your new company is a large, values-led housing organisation seeking an experienced Housing Officer to support frontline housing management services across its operational areas. The organisation is committed to delivering safe, sustainable communities and providing high-quality services that put customers first. You will be joining a professional, collaborative housing team where safeguarding, partnership working and excellent customer outcomes are at the heart of everything they do.
Your new role as a Housing Officer involves delivering effective tenancy and housing management services, with a strong focus on managing behaviour-related tenancy breaches and reducing the risk of tenancy failure. Your role will include managing complex cases such as anti-social behaviour (ASB), hate crime, domestic abuse, safeguarding concerns, tenancy fraud, noise nuisance and serious criminal activity. You will use proportionate, person-centred interventions to achieve sustainable outcomes for customers and communities.
You will work closely with internal teams, external partners and statutory agencies, including local authorities, police, safeguarding boards and legal services. The role also involves preparing and progressing tenancy enforcement and court action where appropriate, completing detailed risk assessments and ensuring all casework is recorded accurately. This is an agile, non-patch-based role requiring flexibility to travel across operational areas and adapt working patterns to meet service demands.
- Proven experience managing ASB and tenancy breach cases within a housing or similar environment
- Strong case management skills, including working with vulnerable customers and safeguarding frameworks
- Good working knowledge of housing law, ASB legislation and tenancy enforcement processes
- Experience working in partnership with external agencies such as police, social services and local authorities
- Full driving licence with access to an insured vehicle (or the ability to travel extensively)
What you'll get in return: Competitive hourly rate of up to £28 per hour + expenses, opportunity to work within a well-established housing organisation making a genuine impact on communities, flexible working arrangements and varied day-to-day responsibilities, support from experienced team leaders and access to ongoing professional development.
Housing Officer /Lettings Officer in Leicester employer: Hays Specialist Recruitment Limited
Join a large, values-led housing organisation that prioritises the well-being of its communities and customers. As a Housing Officer, you will benefit from a supportive work culture that fosters collaboration and professional growth, alongside competitive pay and flexible working arrangements. This role offers the unique opportunity to make a meaningful impact on people's lives while working with a dedicated team committed to safeguarding and delivering high-quality housing services.
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer /Lettings Officer in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and recent projects. This will help you tailor your responses and show that you’re genuinely interested in making a difference in the community.
✨Tip Number 3
Practice your case management skills! Think of examples from your past experiences where you successfully handled complex cases, especially those involving ASB or safeguarding. Being able to share these stories will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Officer /Lettings Officer in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with tenancy management and ASB cases. We want to see how your skills align with our values and the specific requirements of the Housing Officer role.
Showcase Your Experience:When detailing your past roles, focus on your achievements in managing complex cases and working with vulnerable customers. We love to see real examples of how you've made a difference in your previous positions.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Stuff
Make sure you brush up on housing law, ASB legislation, and tenancy enforcement processes. Being able to discuss these topics confidently will show that you're not just familiar with the role but also genuinely interested in making a difference.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully managed complex cases like anti-social behaviour or safeguarding concerns. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Demonstrate Team Spirit
This role involves working closely with various internal teams and external partners. Be ready to talk about how you've collaborated with others in the past, especially in challenging situations. Emphasising your ability to work as part of a team will resonate well with the values of the organisation.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the organisation's approach to community engagement or how they handle difficult cases. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
