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- Tasks: Manage tenancy and housing services, tackling issues like anti-social behaviour and safeguarding.
- Company: A values-led housing organisation dedicated to community safety and quality service.
- Benefits: Competitive pay, flexible working, and professional development opportunities.
- Other info: Dynamic role with opportunities for career growth and multi-agency collaboration.
- Why this job: Make a real difference in communities while gaining valuable experience in housing management.
- Qualifications: Experience in managing tenancy breaches and strong communication skills required.
The predicted salary is between 56000 - 64000 £ per year.
Your new company is a large, values-led housing organisation seeking an experienced Housing Officer to support frontline housing management services across its operational areas. The organisation is committed to delivering safe, sustainable communities and providing high-quality services that put customers first. You will be joining a professional, collaborative housing team where safeguarding, partnership working and excellent customer outcomes are at the heart of everything they do.
Your new role involves delivering effective tenancy and housing management services, with a strong focus on managing behaviour-related tenancy breaches and reducing the risk of tenancy failure. Your responsibilities include managing complex cases such as anti-social behaviour (ASB), hate crime, domestic abuse, safeguarding concerns, tenancy fraud, noise nuisance and serious criminal activity. You will use proportionate, person-centred interventions to achieve sustainable outcomes for customers and communities.
You will work closely with internal teams, external partners and statutory agencies, including local authorities, police, safeguarding boards and legal services. The role also involves preparing and progressing tenancy enforcement and court action where appropriate, completing detailed risk assessments and ensuring all casework is recorded accurately. This is an agile, non-patch-based role requiring flexibility to travel across operational areas and adapt working patterns to meet service demands.
What you'll need to succeed:
- Proven experience managing ASB and tenancy breach cases within a housing or similar environment
- Strong case management skills, including working with vulnerable customers and safeguarding frameworks
- Good working knowledge of housing law, ASB legislation and tenancy enforcement processes
- Experience working in partnership with external agencies such as police, social services and local authorities
- Excellent written and verbal communication skills, including the ability to prepare court-ready documentation
- Ability to work independently, prioritise effectively and make sound decisions under pressure
- Strong problem-solving and analytical skills with a customer-focused approach
- Full driving licence with access to an insured vehicle (or the ability to travel extensively)
- Willingness to work flexibly, including outside standard hours, where required
What you'll get in return:
- Competitive hourly rate of up to £28 per hour + expenses
- Opportunity to work within a well-established housing organisation making a genuine impact on communities
- Exposure to complex, meaningful casework with excellent multi-agency collaboration
- Flexible working arrangements and varied day-to-day responsibilities
- Support from experienced team leaders and access to ongoing professional development
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Housing Officer in Leicester employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Housing Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing law and ASB legislation. We want you to be ready to showcase your case management skills and how you've tackled complex situations in the past. Practice makes perfect!
✨Tip Number 3
Don’t forget to highlight your experience with multi-agency collaboration during interviews. Talk about how you've worked with local authorities, police, and social services to achieve positive outcomes. It’s all about showing you can work well with others!
✨Tip Number 4
Apply through our website for the best chance at landing that Housing Officer gig! We’re here to support you every step of the way, so don’t hesitate to reach out if you need any help with your application or interview prep.
We think you need these skills to ace Housing Officer in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Housing Officer role. Highlight your experience with ASB and tenancy breaches, as well as any partnerships with external agencies. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about housing management and how your background aligns with our values. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and free of errors. Use professional language while still being yourself. We appreciate authenticity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Housing Law
Brush up on your knowledge of housing law and ASB legislation before the interview. Being able to discuss relevant laws and how they apply to tenancy breaches will show that you’re well-prepared and knowledgeable about the role.
✨Showcase Your Case Management Skills
Prepare examples of your experience managing complex cases, especially those involving vulnerable customers. Highlight specific situations where you successfully resolved issues, demonstrating your problem-solving skills and customer-focused approach.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since excellent written and verbal communication skills are crucial for this role, consider preparing a mock presentation or summarising case studies to showcase your ability to prepare court-ready documentation.
✨Demonstrate Flexibility and Adaptability
Be ready to discuss how you’ve adapted to changing circumstances in previous roles. This could include working outside standard hours or travelling across operational areas. Showing that you can be flexible will align with the organisation's needs.