At a Glance
- Tasks: Manage leasehold services, engage with customers, and ensure accurate service charges.
- Company: Leading North West housing group with a supportive team culture.
- Benefits: Work from home three days a week, competitive salary, and professional development opportunities.
- Other info: Join a friendly team of specialists dedicated to high-quality service.
- Why this job: Make a difference in people's lives through effective lease management and customer support.
- Qualifications: Experience in leasehold management and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Your New Company Hays is proud to be partnering with a leading North West housing group to recruit a Leasehold Officer to join their established Leasehold Services team on a 6 month fixed term contract.
You'll be joining a friendly and supportive team of nine specialists working to deliver high-quality lease management services for clients throughout the North West.
This role is not focused on Retail, Right to Buy or Right to Acquire.
Instead, it centres on day-to-day leasehold management, customer engagement, service charge accuracy, arrears recovery and statutory consultation.
Your New Role As a Leasehold Officer, you'll act as the primary point of contact for leaseholders, shared owners and freeholders providing a professional and responsive service.
Your responsibilities will include: Core Lease Management Responding promptly to customer enquiries and providing clear, accurate information.
Acting as the main contact for all leasehold matters, ensuring a high-quality management service.
Managing arrears recovery for leaseholders and shared owners, including issuing NISPs, progressing MCOL/PCOL actions, attending court when required and liaising with lenders and welfare agencies.
Supporting shared owners with new account setup, sign-ups and general property management.
Statutory Financial Responsibilities
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
