At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and maintain core systems.
- Company: Join a dynamic team in a hybrid working environment.
- Benefits: Earn up to £29,000 with competitive benefits and career growth.
- Other info: Opportunity to work across multiple sites and enhance your tech skills.
- Why this job: Make a real impact by supporting technology that keeps the business running smoothly.
- Qualifications: Experience in IT support, strong knowledge of Microsoft 365, and problem-solving skills.
The predicted salary is between 29000 - 29000 £ per year.
IT Support Technician Worksop + Hybrid working Up to £29,000Your new role We are seeking a proactive IT Support Technician to provide effective 1st and 2nd line support across the business.
The successful candidate will be responsible for responding to support requests, troubleshooting technical issues, maintaining core IT systems, and ensuring the smooth operation of our technology environment.
Responsibilities Act as the first point of contact for internal IT support requests via phone, email, ticketing system, or in person.
Provide primarily 1st line support, with involvement in 2nd line issue resolution where required.
Support Microsoft 365 (O365) applications, including troubleshooting and general user assistance.
Set up and manage user accounts within Office 365, including onboarding, licensing, and access.
Support and maintain the 8x8 phone system, including user setup and issue resolution.
Provide support for SAP Business One and Version One document archive software.
Configure and deploy laptops for new starters and existing staff.
Maintain and support hardware including laptops, printers, and mobile devices.
Troubleshoot and resolve general IT issues across business systems, software, and hardware.
Assist with onboarding and offboarding processes, ensuring appropriate access and equipment is provided or recovered.
Provide IT support across multiple sites, ensuring consistent internal service delivery.
Ensure all end-user devices are deployed with approved security software (ESET) and remain compliant with company security policies.
Monitor and maintain endpoint protection, ensuring antivirus definitions and security agents are up to date.
Apply and manage patching of operating systems and applications to maintain security and stability.
Assist in identifying and resolving security vulnerabilities across user devices and systems.
Support basic security best practices, including secure user setup, MFA configuration, and access control.
Escalate potential security incidents or risks in line with company procedures.
Contribute to maintaining a secure IT environment across all sites.
Experience needed Experience in a 1st line IT support role, with some exposure to 2nd line support.
Strong working knowledge of Microsoft 365 and Office applications.
Experience setting up users and devices within O365.
Familiarity with supporting business systems such as ERP or document management solutions (e.
SAP Business One, Version One).
Experience supporting Vo IP/telephony systems (ideally 8x8).
Good understanding of hardware setup and troubleshooting (laptops, printers, mobile devices).
Strong problem-solving skills with a practical, hands-on approach.
Ability to prioritise workload and support users across multiple locations.
Cyber Security & Compliance Ensure all end-user devices are deployed with approved security software (ESET) and remain compliant with company security policies.
Monitor and maintain endpoint protection, ensuring antivirus definitions and security agents are up to date.
Apply and manage patching of operating systems and applications to maintain security and stability.
Assist in identifying and resolving security vulnerabilities across user devices and systems.
Support basic security best practices, including secure user setup, MFA configuration, and access control.
Escalate potential security incidents or risks in line with company procedures.
Contribute to maintaining a secure IT environment across all sites Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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It Support Technician - Up To £29,000 A Year employer: Hays Specialist Recruitment Limited
Join a forward-thinking IT team where your expertise in Dynamics 365 and Power Platform will be valued and nurtured. We offer a flexible hybrid working environment, a comprehensive benefits package, and ample opportunities for professional growth, ensuring that you can thrive both personally and professionally while contributing to impactful projects. Our collaborative work culture encourages innovation and supports your development as you help shape critical business solutions.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land It Support Technician - Up To £29,000 A Year
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hays Specialist Recruitment Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hays Specialist Recruitment Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hays Specialist Recruitment Limited!
✨Direct Apply to Hays Specialist Recruitment Limited
Let's not forget to apply directly through the Hays Specialist Recruitment Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace It Support Technician - Up To £29,000 A Year
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hays Specialist Recruitment Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hays Specialist Recruitment Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
