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For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot issues for users across the organisation.
- Company: Join a well-established organisation that values integrity and customer service.
- Benefits: Enjoy a collaborative team environment, professional development, and exposure to diverse IT projects.
- Why this job: Make a real impact in IT services while growing your skills in a supportive culture.
- Qualifications: Experience in IT support, proficiency in Windows 10/11, and excellent communication skills.
- Other info: Opportunities for certification and personal growth in a flexible work environment.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Your new companyThis is an excellent opportunity to join a well-established organisation that values integrity, continuous improvement, and customer service. Operating across a hybrid and multi-site environment, the business is committed to investing in its people and delivering high-quality IT services that support operational excellence. Your new roleAs an IT Support Analyst, you'll be a key part of the IT Service Desk team, providing first-line technical support to users across the organisation. You'll manage incoming calls and service requests, troubleshoot issues, and aim for first-call resolution wherever possible. You'll also escalate more complex problems to second-line support teams while keeping users informed throughout.Your responsibilities will include software licence management, asset tracking, and occasional on-site support. You'll contribute to continuous service improvement and support wider IT projects such as device refreshes and user training initiatives.
What you'll need to succeedTo be successful in this role, you'll bring:
- Strong experience in IT support within a hybrid or multi-office environment.
- Proficiency in Microsoft Windows 10/11, Office 365, and related applications.
- Familiarity with IT Service Management tools (e.g. Halo or similar).
- Hands-on experience with device installation, configuration, and troubleshooting.
- A solid understanding of IT security practices and tools.
- ITIL v4 Foundation and CompTIA A+ certification (or equivalent).
- Excellent communication skills and a proactive, customer-focused approach.
What you'll get in returnYou'll be joining a business that genuinely values its people and promotes a culture of flexibility, integrity, and personal growth. You'll benefit from:
- A collaborative and supportive team environment.
- Opportunities for professional development and certification.
- Exposure to a wide range of technologies and IT projects.
- A role where your input helps shape the future of IT services.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Support Analyst employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your troubleshooting skills. Be ready to showcase your knowledge of Microsoft Windows and Office 365, as well as your customer service approach.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Microsoft Windows 10/11 and Office 365, as well as any IT Service Management tools you've used. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves a lot of user interaction, it's crucial to showcase your excellent communication skills. Use examples in your application that demonstrate how you've effectively communicated with users or resolved issues in the past. We love a proactive approach!
Highlight Continuous Improvement: We value continuous improvement, so don’t forget to mention any initiatives you've been part of that aimed at enhancing IT services. Whether it’s through training or process improvements, show us how you’ve contributed to bettering the IT environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit your up-to-date CV along with any additional information that showcases your fit for the role!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows 10/11 and Office 365. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the software but can also handle issues effectively.
✨Show Off Your Customer Service Skills
As an IT Support Analyst, you'll be dealing with users regularly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues quickly or went the extra mile to help someone out. This will highlight your proactive, customer-focused approach.
✨Familiarise Yourself with ITIL and Service Management Tools
Since familiarity with IT Service Management tools is key, do some research on Halo or similar platforms. If you have experience with ITIL v4, be prepared to discuss how it has influenced your work in IT support. This shows that you understand the framework and can apply it effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific technical issues or user requests. Practice articulating your thought process clearly and logically. This will demonstrate your problem-solving skills and ability to communicate effectively, which are crucial for this role.