Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as an IT Service Management Analyst to enhance service continuity and operational resilience.
- Company: Work with a large public sector client focused on improving IT services and incident response.
- Benefits: Enjoy flexible onsite work, gaining valuable experience in a supportive environment.
- Why this job: Make a real impact by shaping service management strategies and improving public sector operations.
- Qualifications: Ideal candidates have experience in service management, ITIL, and incident response.
- Other info: This is a 5-month contract role with opportunities for professional growth.
The predicted salary is between 42000 - 60000 £ per year.
IT Service Management Analyst / Service Manager IR35: In ScopeLocation: 1 or 2 days per week onsite, local officeDuration: 5 months Our very large public sector client seeks a generalist Service Management / Service Manager profile to assist with Operational Resilience, Service Continuity Management (SCM), Integration with ITIL and Incident Response.Looking at ‘discovery’ of services and the population of data and strategy from the recommendations of a recent audit. Looking at the impact of a high priority service disruption and the resulting triage, whilst looking back to date on a CMDB.Recommending actions from an audit. Service data access Mapping of services Service data access Establishing a mechanism for storing service data Problem management – Build out Major incident management – Build out Ensuring data is accurate to be transferred to service management | IT operations management | customer service management.Nice to have: Playbook experience – delivering Major Incident Management communications playbooks CSDM (Common Service Data Model) mapping of services CMDB (Configuration Management Database) SMOM ITSCM (IT Service Continuity Management) SERVICE MANAGER, SERVICE MANAGEMENT, ITIL, GOVERNMENT, PUBLIC SECTOR, RESILIENCE, SCM, SERVICE CONTINUITY, INCIDENT, What you need to do now If you’re interested in this ro…
IT Service Management employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Management
✨Tip Number 1
Familiarize yourself with ITIL best practices, especially in the context of Service Continuity Management and Incident Response. This knowledge will not only help you understand the role better but also demonstrate your commitment to the principles that guide our operations.
✨Tip Number 2
Gain hands-on experience with CMDB and CSDM mapping. Being able to discuss specific examples of how you've managed service data or improved service mapping will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with major incident management communications playbooks. Highlighting your ability to effectively communicate during high-pressure situations will show that you're ready for the challenges of this role.
✨Tip Number 4
Network with professionals in the public sector IT space. Engaging with others who have experience in operational resilience and service management can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace IT Service Management
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Service Management Analyst position. Understand the key responsibilities, such as Operational Resilience and Service Continuity Management, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with ITIL, incident response, and service management. Provide specific examples of how you've contributed to service continuity or managed major incidents in previous roles.
Showcase Your Skills: Mention any relevant certifications or training related to IT Service Management, such as ITIL certifications or experience with CMDB and CSDM. This will demonstrate your qualifications and commitment to the field.
Craft a Strong Cover Letter: Write a compelling cover letter that connects your background to the needs of the public sector client. Discuss your approach to problem management and how you can contribute to improving service data accuracy and operational resilience.
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Understand ITIL Framework
Make sure you have a solid understanding of the ITIL framework, as it is crucial for the role. Be prepared to discuss how you've applied ITIL principles in previous positions, especially in relation to Service Continuity Management and Incident Response.
✨Familiarize with CMDB and CSDM
Since the role involves working with Configuration Management Databases (CMDB) and Common Service Data Model (CSDM), brush up on your knowledge of these concepts. Be ready to explain how you would ensure data accuracy and effective mapping of services.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem management and major incident management skills. Think of examples from your past experiences where you successfully managed service disruptions and how you triaged incidents.
✨Showcase Communication Skills
As the role may involve delivering communications playbooks for major incidents, highlight your communication skills. Prepare to discuss how you would effectively communicate during a service disruption and keep stakeholders informed.
