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- Tasks: Lead the IT Helpdesk, ensuring top-notch support for Leeds and Manchester offices.
- Company: Join a reputable legal firm focused on delivering exceptional IT services.
- Benefits: Enjoy flexible home working options and a competitive salary up to £50,000.
- Why this job: Be part of a dynamic team, tackling complex IT challenges and driving innovation.
- Qualifications: Experience in IT management and strong leadership skills are essential.
- Other info: Opportunity to work on firm-wide projects and collaborate with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
IT Service Desk Manager Leeds / Manchester Office + Home working Up to £50,000 Your new role I am currently recruiting for an IT Support Manager for a legal firm to support the IT Helpdesk in both the Leeds and Manchester office. This role will take overall responsibility for delivering IT support services to the Manchester and Leeds offices to achieve clearly stated business goals and performance targets. Responsibilities will include all aspects of day-to- day management, involvement in firm-wide projects and co-ordinating with the teams in other offices to deliver a high standard of IT service consistently across the firm. Responsibilities Manage the day-to-day delivery of the IT service functions within the Leeds & Manchester offices and ensuring the effective deployment and usage of resources to the firm’s users. Working with colleagues across the firm to ensure standards of service are maintained and consistent. Establish and operate systems to monitor progress, capacity and performance of systems taking corrective action where standards are nearing pre-determined thresholds. Recognise and actively seek ways to exploit IT to address complex business issues both of a standard and innovative nature. Ensure the necessary processes and procedures are in place to maintain or recover the delivery of systems and services in the event of any physical, tech…
IT Service Desk Manager employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Manager
✨Tip Number 1
Familiarize yourself with the specific IT service management tools and methodologies that are commonly used in legal firms. Highlight any experience you have with ITIL or similar frameworks during your conversations.
✨Tip Number 2
Network with professionals in the legal IT sector. Attend industry events or webinars to connect with others who work in similar roles, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Demonstrate your leadership skills by discussing past experiences where you successfully managed a team or project. Be ready to share specific examples of how you improved service delivery or resolved complex issues.
✨Tip Number 4
Research the firm’s current IT infrastructure and any recent projects they’ve undertaken. This knowledge will help you tailor your discussions and show that you’re genuinely interested in contributing to their goals.
We think you need these skills to ace IT Service Desk Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Service Desk Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support management. Focus on your achievements in previous roles, especially those that demonstrate your ability to manage teams and deliver high-quality IT services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT service management. Mention specific examples of how you've successfully managed IT support functions and improved service delivery in past positions.
Highlight Relevant Skills: In your application, emphasize skills that are crucial for the role, such as team leadership, project management, and problem-solving abilities. Use keywords from the job description to ensure your application stands out.
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of an IT Service Desk Manager. Familiarize yourself with the specific needs of the legal sector and how IT support can enhance their operations.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing teams and delivering IT services. Highlight examples where you've successfully led projects or improved service delivery in previous roles.
✨Demonstrate Problem-Solving Abilities
Prepare to share specific instances where you've addressed complex IT issues. Discuss your approach to troubleshooting and how you ensure minimal disruption to users.
✨Emphasize Communication Skills
As this role involves coordinating with teams across different offices, it's crucial to demonstrate your communication skills. Be ready to explain how you keep stakeholders informed and engaged during IT projects.
