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- Tasks: Assist users with IT support requests and ensure smooth operations.
- Company: Large public sector organisation in Birmingham city centre.
- Benefits: Competitive hourly rate, full-time hours, and a supportive team environment.
- Why this job: Gain hands-on experience in IT while making a difference in a busy public sector setting.
- Qualifications: Previous IT Service Desk experience and excellent customer service skills required.
- Other info: On-site work five days a week with opportunities for career growth.
Job Description
IT Service Desk Analyst temporary contract vacancy in large public sector organisation Birmingham City Centre 3 month contract – up to £24.10 per hour (within scope of IR35) 37 hours per week, Monday – Friday fully on site working
Hays Technology are working in partnership with a large public sector organisation in Birmingham city centre to recruit up to three IT Service Desk Analyst's on a contract basis with an immediate start.
Our client is looking for an experienced IT Service Desk Analyst with excellent customer service skills to assist their high performing team during a busy period of time. The purpose of the role is to receive and handle requests for IT support by phone and email following agreed procedures. You will be responding to common requests for support by providing information to enable resolution and promptly allocate unresolved calls as appropriate.
Please note, you will be working on site five days per week, this is non-negotiable. #
Key tasks and responsibilities:
- Following agreed procedures, receive and handle requests for information, and provide routine advice to users on systems, products and services which are available to them.
- Following agreed procedures, receive and handle requests for support, provide information to enable problem resolution and promptly allocate unresolved calls as appropriate.
- Carry out routine collection of information and record as directed. Report and escalate unforeseen or exceptional events.
- Document all work to comply with the standards, including reporting details of all hardware/software items that have been installed and removed so that configuration management records can be updated.
- Within skills and experience, provide assistance to users. Request assistance, according to escalation procedures, keeping records of each request, contact information and action taken, including feedback to user.
Skills and experience required in order to apply:
- Previous experience as an IT Service Desk Analyst.
- Excellent customer service skills.
- Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used within own organisation.
- Installation, testing and commissioning of supplier specific equipment and software in all legitimate operational environments.
- The knowledge and ability to install and maintain hardware systems in a way that ensures they operate within their planned specification and are safe to use by those authorised to work with them.
- The use of everyday desktop software for example: word processing, spreadsheets, graphics.
- Previous experience in a Higher Education setting is highly desirable.
If you have the relevant experience and would like to apply, please submit your CV.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Service Desk Analyst employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in public sector organisations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT Service Desk scenarios. Think about how you would handle specific customer service situations and be ready to share your experiences. We want you to shine!
✨Tip Number 3
Show off your tech skills! During interviews, don’t just talk about your experience; demonstrate your knowledge of IT infrastructure and applications. Use examples from your past roles to highlight your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our team. Don’t miss out!
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as an IT Service Desk Analyst. Use keywords from the job description to show that you understand what we're looking for and how your skills match up.
Show Off Your Customer Service Skills: Since excellent customer service is key for this role, include examples in your application that demonstrate how you've successfully assisted users in the past. We want to see how you handle requests and resolve issues!
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible and avoid jargon. We appreciate clarity, so make it easy for us to see why you're a great fit for the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially around hardware, databases, and operating systems. Familiarise yourself with common issues that users face and how to resolve them. This will show that you're not just a candidate, but someone who can hit the ground running.
✨Customer Service is Key
Since this role heavily relies on customer service skills, think of examples from your past experiences where you provided excellent support. Be ready to discuss how you handled difficult situations or resolved user issues effectively. This will demonstrate your ability to keep users happy!
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions for IT Service Desk roles, such as how you prioritise tasks or handle multiple requests at once. The more you practice, the more confident you'll feel during the actual interview.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the tools they use, or how success is measured in the role. It shows your genuine interest in the position and helps you gauge if it's the right fit for you.
