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For Companies At a Glance
- Tasks: Own global platform services, ensuring performance, stability, and continuous improvement.
- Company: Join Hays, a leading recruitment firm with a bold tech strategy.
- Benefits: Competitive salary, bonus, and comprehensive benefits package.
- Other info: Engage with senior leaders and operate in a dynamic, complex environment.
- Why this job: Make a real impact on service performance and user experience globally.
- Qualifications: Experience in IT service management and strong stakeholder management skills.
The predicted salary is between 60000 - 70000 £ per year.
Please make sure you read the following details carefully before making any applications.
Important High Level Summary Notes
Please read the below high-level overview carefully, and if this position is of interest please contact me directly for a chat.
For this role, you must be able to demonstrate:
- End-to-end ownership of enterprise platform services (not projects or products)
- Accountability for service performance (SLAs, SLOs, KPIs), stability, and lifecycle management
- Experience operating within ITSM frameworks (incident, problem, change, release governance)
- Ownership of service governance, reporting, and continuous improvement at scale
- Exposure to vendor-managed services and supplier governance
- Experience managing small-scale platform changes (config, workflow, access), not engineering delivery
If your experience does not include the above, this role will not be a match.
A unique opportunity to join Hays, a FTSE 250 recruitment leader with a global footprint, undertaking a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading technology. This role is responsible for the end-to-end ownership of a global data/analytics platform service domain, ensuring performance, stability, governance, and continuous improvement.
You will sit between Technology Operations, Architecture, and business stakeholders, ensuring that platform services are well-governed, aligned to enterprise standards, and delivering measurable value. This is a service ownership role, not an engineering or product position.
What You'll Own
- Service Ownership & Performance: Own service performance end-to-end, ensuring availability, reliability, and KPI/SLA achievement across the platform domain.
- Governance & Service Lifecycle: Define and maintain governance frameworks across incidents, problems, changes, and releases. Drive service maturity and consistency globally.
- Platform Change Oversight: Own and govern small-scale platform changes including configuration updates, workflows, and access models. Ensure changes are controlled, tested, and aligned with standards.
- Vendor & Supplier Management: Manage managed service providers and ensure vendor performance, compliance, and accountability.
- Cost & Demand Management: Own budget visibility, cost transparency, and consumption optimisation. Align demand, capacity, and delivery priorities.
- Stakeholder & Cross-Functional Alignment: Partner with Architecture, Security, PMO, and regional teams to ensure services are aligned with enterprise direction and business needs.
- Reporting & Insight: Deliver executive-level reporting, service dashboards, and performance insights to drive informed decision-making.
What We're Looking For
You will bring experience from complex, enterprise-scale environments where platform services are globally distributed and business-critical. Key experience required includes:
- Ownership of platform or domain-level services (cloud, data, SaaS, or infrastructure platforms)
- Strong grounding in IT service management (ITIL) and operational governance
- Experience defining and managing SLAs, SLOs, KPIs, and service performance frameworks
- Exposure to vendor-managed environments and supplier governance
- Strong stakeholder management across Technology, Architecture, and business functions
- Ability to operate above delivery, influencing outcomes rather than executing tasks
Why this role?
- Ownership: End-to-end accountability for a critical global platform domain
- Visibility: Regular engagement with senior stakeholders and cross-functional leaders
- Impact: Direct influence on service performance, cost, and user experience
- Complexity: Operate across multiple regions, vendors, and service layers
Package: Competitive salary + bonus + benefits aligned to the scope and seniority of the role.
IT Platform Services Manager employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Platform Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Hays. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by brushing up on ITSM frameworks and service governance. We want you to showcase your knowledge and experience in these areas, so practice articulating your past successes.
✨Tip Number 3
Don’t just wait for job postings; be proactive! Check our website regularly and apply directly through it. This shows initiative and can give you an edge over other candidates.
✨Tip Number 4
Follow up after your application or interview. A quick message thanking them for their time and reiterating your interest can keep you top of mind. It’s all about making that personal connection!
We think you need these skills to ace IT Platform Services Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with end-to-end ownership of platform services. We want to see how your skills align with the specific requirements mentioned in the job description.
Showcase Your Governance Experience: Since this role focuses on service governance and lifecycle management, be sure to include examples of how you've defined and maintained governance frameworks in your previous roles. We love seeing real-world applications!
Highlight Stakeholder Management Skills: This position requires strong stakeholder management across various functions. Share instances where you've successfully collaborated with different teams or influenced outcomes, as it shows us you can operate above delivery.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Service Ownership Inside Out
Make sure you can clearly articulate your experience with end-to-end service ownership. Be ready to discuss specific examples where you've managed service performance, SLAs, and KPIs. This will show that you understand the core responsibilities of the role.
✨Familiarise Yourself with ITSM Frameworks
Brush up on your knowledge of IT service management frameworks like ITIL. Be prepared to discuss how you've applied these frameworks in previous roles, particularly in incident, problem, and change management. This will demonstrate your capability to govern services effectively.
✨Showcase Your Stakeholder Management Skills
Think of instances where you've successfully collaborated with various stakeholders, especially in cross-functional teams. Highlight how you’ve influenced outcomes and aligned services with business needs. This is crucial for the role, so have those stories ready!
✨Prepare for Vendor Management Discussions
Since vendor and supplier management is a key part of this role, be ready to discuss your experience in managing vendor relationships. Talk about how you've ensured compliance and accountability in past roles, as this will be important for demonstrating your fit for the position.