At a Glance
- Tasks: Lead IT services and infrastructure, driving AI and automation for smarter operations.
- Company: Dynamic legal firm with a focus on innovation and collaboration.
- Benefits: Competitive salary up to £60,000, hybrid work options, and professional growth opportunities.
- Other info: Join a forward-thinking team with excellent career advancement potential.
- Why this job: Make a real impact in IT while shaping the future of technology in a supportive environment.
- Qualifications: Experience in IT operations, team management, and a passion for AI and automation.
The predicted salary is between 60000 - 60000 € per year.
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
IT Operations Manager Bradford + Hybrid Up to £60,000
Your new role
To take day-to-day ownership of our IT services and infrastructure, lead the helpdesk team, and play an active role in driving how we use AI and automation to work smarter. Working in conjunction with the IT Director on our broader IT, AI and data strategies.
Responsibilities
- Responsible for the reliable, day-to-day running of IT services across both sites - infrastructure, cloud platforms, applications, telephony and end-user computing - with overall accountability for service health, capacity and major incident escalation.
- Day-to-day supervision of the IT Helpdesk Analysts, setting clear priorities, quality assurance, day-to-day workload management, appraisals and performance management.
- Manage the operational health of our Azure-based infrastructure alongside Microsoft 365 platforms, keeping platforms patched, monitored, documented and secure, and contributing to infrastructure projects as they arise.
- Oversee availability and supplier coordination for our core legal systems, including our Practice Management System (Partner for Windows) and Document Management System (NetDocuments).
- Work with the IT Director to identify and deliver AI and automation opportunities across the firm.
- Operational ownership of our cyber security and data security provisions including Cyber Essentials Plus, access management, patching, backup and DR.
- Work with the IT Director, MSP and specialist suppliers to keep the firm secure and compliant.
- Manage supplier and MSP relationships day-to-day, holding partners to SLAs and feeding into renewal and procurement decisions.
- Maintain IT policies and procedures current, relevant and auditable, escalating concerns to the IT Director promptly.
Experience needed
- Experience in an IT operations or IT management role, ideally within professional or regulated services and with a commercial mindset.
- Experience of managing people, capable of flexing and adapting their style in order to get the best from their team members.
- Working knowledge of Microsoft-centric environments: Azure, Intune, Entra ID and Microsoft 365.
- Experience with Power Automate and a genuine interest in AI and automation.
- The ability to present complex technical information clearly to non-technical stakeholders.
- Experience managing third-party suppliers and MSP relationships.
- Proven ability to use ITSM tools and good service management practices to support reliable, customer-focused IT services.
- Understanding of cybersecurity fundamentals, including experience with Cyber Essentials or similar.
- Open and collaborative style of working, fostering trust and reassurance in others.
- An ambitious and innovative mindset.
- Experience with Microsoft Copilot Studio or similar agentic AI/automation platforms.
- Working knowledge of Microsoft 365 Copilot and how to drive value from it in a business context.
- Previous experience of using Partner for Windows (P4W) and/or NetDocuments or similar case management systems.
- An approachable, friendly and open style of working, with the ability to build and maintain relationships with colleagues.
IT Operations Manager employer: Hays Specialist Recruitment Limited
As an IT Operations Manager at our Bradford location, you will thrive in a dynamic and supportive work culture that prioritises innovation and employee growth. We offer competitive salaries, hybrid working options, and opportunities to lead cutting-edge AI and automation initiatives, ensuring you can make a meaningful impact while advancing your career in a collaborative environment.
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and join relevant online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their IT operations and think about how your experience aligns with their needs. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience with Microsoft-centric environments and how you've managed teams or projects. Keep it concise but impactful – you want to leave a lasting impression!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to showcase your skills and experience directly to us. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace IT Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Operations Manager role. Highlight your experience with Microsoft-centric environments and any leadership roles you've had. We want to see how your skills match up with what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved IT services or led a team effectively. This helps us see the impact you've made in previous roles.
Be Clear and Concise:When writing your cover letter, be clear and concise. We appreciate straightforward communication, so get to the point while still showing your personality. Let us know why you're excited about this opportunity!
Apply Through Our Website:Finally, make sure to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft-centric environments, especially Azure and Microsoft 365. Be ready to discuss how you've managed these platforms in the past and any specific projects where you've implemented AI or automation.
✨Showcase Your Leadership Skills
As an IT Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed people before, focusing on your ability to adapt your style to get the best out of your team. Think about specific challenges you've faced and how you overcame them.
✨Communicate Clearly
You'll need to present complex technical information to non-technical stakeholders. Practice explaining your past projects in simple terms, highlighting the impact of your work on the business. This will show that you can bridge the gap between tech and management.
✨Be Ready for Scenario Questions
Expect questions about managing supplier relationships and handling major incidents. Prepare scenarios from your experience where you had to coordinate with third-party suppliers or resolve significant IT issues, demonstrating your problem-solving skills and customer-focused approach.
