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- Tasks: Join our IT Support Team to tackle tech issues and support users across multiple sites.
- Company: Be part of a leading employer in the region, known for its commitment to innovation.
- Benefits: Enjoy a competitive salary up to £34,000, plus free parking and other perks.
- Other info: This is a full-time, on-site role, Monday to Friday.
- Why this job: Gain hands-on experience in a dynamic environment while making a real impact on users' tech experiences.
- Qualifications: Proven experience in Desktop Support, with knowledge of O365, Networks, and mobile device support required.
The predicted salary is between 20400 - 47600 £ per year.
An IT Support Engineer is required to join one of the region's major employers who are looking to add further experience to their existing IT Support Team to provide support for incidents, IT issues and requests across multiple sites. The role will involve tasks ranging from building and installing PCs, supporting hardware (printers, scanners, mobiles, tablets), troubleshooting and resolving issues related to hardware, software and networks.
What you'll need to succeed:
- Proven experience in a similar Desktop Support / IT Engineer type position previously - ideally 2nd line and above.
- Knowledge of ITIL & Cisco preferred.
- Knowledge of O365, networks, troubleshooting & MS Intune.
- Strong experience of supporting mobile devices (Android / iOS).
- Excellent understanding of MS Windows OS.
What you'll get in return:
The role is full-time on-site (Mon to Friday) and comes with a salary of up to £34,000 + benefits. The site offers free parking.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
IT Desktop Support employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desktop Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as O365, MS Intune, and Cisco. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight your troubleshooting skills by preparing examples of past incidents you've resolved. Be ready to explain your thought process and the steps you took to fix issues, as this will demonstrate your problem-solving abilities.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specifics of the IT support team, which can be beneficial during your interview.
✨Tip Number 4
Prepare questions to ask during the interview that reflect your interest in the role and the company. Inquiring about their IT support processes or how they implement ITIL practices can show your enthusiasm and understanding of the position.
We think you need these skills to ace IT Desktop Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Desktop Support. Focus on your skills with hardware, software, and networks, as well as any specific tools like O365 and MS Intune.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support. Mention your previous roles, particularly any 2nd line support experience, and how it aligns with the job requirements.
Highlight Relevant Skills: In your application, emphasise your knowledge of ITIL, Cisco, and your experience with mobile devices. Be specific about your troubleshooting skills and familiarity with MS Windows OS.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware, software, and networks. Highlight specific examples where you've successfully troubleshot issues or installed systems, as this will demonstrate your hands-on expertise.
✨Familiarise Yourself with ITIL and Cisco
Since knowledge of ITIL and Cisco is preferred, make sure you understand the basics and can discuss how these frameworks apply to your work. This shows that you're not only technically proficient but also aware of industry standards.
✨Demonstrate Your Problem-Solving Abilities
Prepare to answer situational questions that assess your troubleshooting skills. Think of scenarios where you resolved complex issues and be ready to explain your thought process and the steps you took to find a solution.
✨Highlight Your Experience with Mobile Devices
Given the emphasis on supporting mobile devices, be ready to discuss your experience with both Android and iOS platforms. Share any relevant projects or challenges you've faced in this area to showcase your versatility.