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- Tasks: Provide top-notch IT support and troubleshoot tech issues for colleagues.
- Company: Join a dynamic team in a growing organisation focused on exceptional service.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Join our out-of-hours rota for extra pay and gain valuable experience.
- Why this job: Be the go-to tech hero and make a real difference in your workplace.
- Qualifications: Hands-on IT support experience and strong problem-solving skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
Are you a proactive, hands-on IT Support professional who loves solving problems and delivering exceptional service? We're looking for an IT Applications Analyst to join our growing team and play a key role in supporting colleagues across the organisation.
As our new IT Applications Analyst, you will:
- Provide high quality technical support via phone, email, remote tools and in person
- Troubleshoot hardware, software, application and networking issues
- Manage and maintain service tickets - ensuring clear updates and timely resolution
- Support user account administration and basic server related tasks
- Assist with Microsoft 365, Windows Desktop, and Azure Virtual Desktop (AVD)
- Support end user devices (PCs, laptops, mobile devices, printers)
- Contribute to IT projects and team knowledge documentation
- Join our out-of-hours paid overtime rota when required
If you possess a combination of some of the following skills, then LETS TALK!
- Experience in hands on IT support in a professional services environment
- Experience with: Windows Desktop, Microsoft 365, Active Directory user configuration, Basic networking (cabling, patching)
- Excellent problem solving and analytical skills
- Strong customer service skills - both face-to-face and remote
- Understanding of data protection and confidentiality
IT & Applications Analyst employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT & Applications Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry meetups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any relevant certifications. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you would handle specific technical issues or customer service challenges. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT & Applications Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on IT support experience and any relevant skills like Microsoft 365 or Active Directory. We want to see how your background aligns with the role, so don’t be shy about showcasing your problem-solving prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can deliver exceptional service. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We’re all about proactive problem solvers, so share specific instances where you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Desktop, Microsoft 365, and basic networking. Be ready to discuss specific issues you've solved in the past and how you approached them.
✨Show Off Your Problem-Solving Skills
Prepare examples of challenging IT problems you've tackled. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and how you deliver exceptional service.
✨Demonstrate Your Customer Service Savvy
Since this role involves a lot of user interaction, think of times when you've provided excellent customer service. Highlight your communication skills and how you handle difficult situations with users, both face-to-face and remotely.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to troubleshoot a hypothetical issue. Practice thinking on your feet and explaining your thought process clearly, as this will show your hands-on approach to IT support.