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- Tasks: Provide advanced support for Identity and Access Management services across various environments.
- Company: Join a leading enterprise focused on innovative IAM solutions.
- Benefits: Competitive day rate, professional growth, and a dynamic work environment.
- Other info: Opportunity to work onsite in Inverness until November 2026.
- Why this job: Make a real impact in securing identities and access management.
- Qualifications: Experience in IAM support and troubleshooting skills required.
We are seeking an experienced IAM Support Engineer (L2-L3) to provide advanced operational support for enterprise Identity and Access Management services across cloud, hybrid, and on-premise environments. The role focuses on incident resolution, complex request fulfilment, monitoring, reporting, and service improvement to ensure IAM services meet defined SLAs and KPIs.
Key Responsibilities
- Provide L2-L3 operational support across IAM platforms in cloud, hybrid, and on-prem environments.
- Resolve incidents and service requests relating to identity lifecycle (JML), access requests, SSO, MFA, RBAC, PAM, and PKI.
- Troubleshoot identity synchronisation, authentication failures, MFA issues, and certificate-based access problems.
- Perform root cause analysis and contribute to problem management and continual service improvement.
- Monitor IAM services, integrations, and connectors to maintain availability and performance.
- Respond to alerts from security monitoring tools and prevent SLA breaches.
- Produce operational and ad hoc IAM reporting, including SLA and KPI metrics.
Identity and Access Management (IAM) Engineer employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Identity and Access Management (IAM) Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the IAM space on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your IAM projects and problem-solving abilities. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common IAM scenarios and challenges. Think about how you’d tackle incidents or improve services, and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Identity and Access Management (IAM) Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IAM platforms and operational support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IAM and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in IAM before. We’re looking for someone who can resolve incidents and improve services, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your IAM Basics
Before the interview, brush up on your knowledge of Identity and Access Management concepts. Be ready to discuss key topics like SSO, MFA, RBAC, and PAM. This will show that you understand the core responsibilities of the role and can hit the ground running.
✨Prepare for Technical Questions
Expect technical questions related to incident resolution and troubleshooting. Review common issues like authentication failures and identity synchronisation problems. Practising how to articulate your thought process in resolving these issues will impress the interviewers.
✨Showcase Your Problem-Solving Skills
Be prepared to share examples of how you've handled complex requests or incidents in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to improve services.
✨Familiarise Yourself with SLAs and KPIs
Since the role involves monitoring and reporting on SLAs and KPIs, make sure you understand what these metrics mean and how they impact IAM services. Being able to discuss how you've contributed to meeting these targets in past positions will demonstrate your alignment with the company's goals.